**Experienced Seasonal Customer Service Representative – Remote Mountain Time Zone**

• *Join arenaflex's Dynamic Donor Contact Services Team**

Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! arenaflex is seeking an experienced Seasonal Customer Service Representative to join our Donor Contact Services team, working remotely from the Mountain Time Zone.

• *About arenaflex**

arenaflex is a global Christian humanitarian organization that partners with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. With a rich history of compassion and dedication, arenaflex has become a leader in providing life-changing support to those in need. As a Seasonal Customer Service Representative, you will be an integral part of this mission, serving as the "voice of arenaflex" to our valued donors and the general public.

• *The Job**

As a Seasonal Customer Service Representative, you will embark on a 3-week paid Training Program to gain a working knowledge of the position and develop the skills necessary to acquire and maintain donor relationships through basic inbound and occasional outbound calls in a high-volume call center environment. Your responsibilities will include:

• Maintaining reliable, regular attendance and reporting to work on time
• Answering inbound calls and making outbound calls to current and potential donors in response to all media presentations and arenaflex products and services
• Recognizing and responding to up-sell opportunities and actively cross-selling other arenaflex programs as appropriate
• Demonstrating active listening skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills
• Achieving and maintaining an acceptable level of individual statistics to accomplish Call Center business goals
• Conducting research and effectively responding to inquiries utilizing a variety of resource materials and methods
• Developing skills to utilize technology for maintaining and updating donor information as appropriate
• Accepting constructive feedback and welcoming instruction and direction
• Maintaining passion and professionalism during any donor contact campaign or project in a repetitive environment
• Learning and effectively communicating arenaflex's involvement in ministries and projects around the world
• Being sensitive to donor needs and praying with them when appropriate
• Working collaboratively with team members when assigned to work as a member of a team
• Performing other duties as assigned

• *Required Experience and Skills**

To be successful in this role, you will need:

• High school graduate/GED or equivalent required, as well as basic routine work experience
• Minimum of 1-year previous customer service/sales work experience or call center experience preferred
• Required minimum typing speed of 20 wpm
• Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs

We also prefer:

• Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications
• Ability to keep composure during challenging situations
• Ability to work efficiently while maintaining an appropriate level of speed
• Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize
• Ability to adapt and demonstrate flexibility
• Willingness to accept constructive feedback, instruction, and direction
• Ability to demonstrate active listening and display empathy through the phone
• Show a passion for sharing God's love with others
• Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms

• *What to Expect**

As a Seasonal Customer Service Representative, you will join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service in a highly structured Call Center environment. You will have opportunities to support our valued donors through meaningful prayer and share God's love with others in a faith-filled, customer-focused, caring, and supportive work environment.

• *What Happens Next?**

After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps include:

• A phone interview with our recruiting team
• A video interview with members of the Donor Contact Services team
• A spiritual and professional reference check
• Upon acceptance of offer, a criminal background check

• *Work Environment and Conditions**

As a remote Seasonal Customer Service Representative, you will be required to sit in front of a computer and type and talk on the phone for the vast majority of the work day. Involves repetitive motion to type continuously, use the mouse, and/or scan documents. Indoor work environment with low-walled desks.

• *Compensation and Benefits**

arenaflex offers a competitive hourly rate of $16.56 - $23.06, with a typical hiring range of $19 to $21/hour. There are no benefits associated with this position.

• *How to Apply**

If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity to join arenaflex's Donor Contact Services team. Apply now and take the first step towards making a difference in the lives of others!