**Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex**

• *Job Summary:**

arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our team in a remote data entry position. As a key member of our team, you will be responsible for providing exceptional customer service, processing prescriptions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.

• *About arenaflex:**

arenaflex is a leading healthcare organization dedicated to providing high-quality services to our customers. We are committed to delivering exceptional patient care and creating a positive experience for our customers. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.

• *Job Responsibilities:**

As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for the following tasks:

• Provides exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner
• Registers customer purchases on assigned sales register, collects cash, and distributes change as necessary
• Processes voids, returns, delays, discounts, and trades as required
• Takes customers to the OTC walkway to assist with finding items
• Maintains counters and retires clean and well-organized, takes stock, and keeps records
• Checks in and costs stock as required or as directed by senior supervisor or shift leader
• Performs duties as assigned by Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, ensuring data is accurate, filling prescriptions by retrieving, counting, and pouring medication, confirming medication is correct, and checking for potential interactions
• Helps pharmacists with scheduling and maintaining workflow
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Organization policies and procedures related to pharmacy errors and the Quality Improvement Program
• Audits and follows the arenaflex Co. Pharmacy Governance guidelines
• Strictly adheres to the arenaflex Co. policy regarding Honest Intentions Dispensing during all applicable prescription dispensing activities
• Handles calls that do not require individual attention of the pharmacist, including those to doctors
• Processes (revises and resubmits) manual claims for external program prescription services in a timely and efficient manner, and performs other administrative duties as assigned by the Pharmacy Director
• Assists and supports Pharmacy Division on stock management activities, such as ordering, unloading, checking, and storing shipments of medications
• Maintains knowledge of Organization resource security methods, and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications
• Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
• Builds and maintains displays, including promotional, seasonal, and special designs, and deal stock
• Completes resets and corrections as directed
• Assists with division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
• For consumable items, aids stock rotation, involving the first-in, first-out technique and restocking outs
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital identification photo service, banner print, and creative machine, and interesting sales of special photo items
• Takes on web pick-up duties (screens orders in Picture Care, handles requests (picks items), and delivers requests to customers as they arrive at the store)
• Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store condition and appearance
• Adheres to all organization policies and procedures; maintains respectful relationships with colleagues
• Completes special tasks and other assignments as directed

• *Essential Qualifications:**

• Bachelor's degree
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and accuracy
• Ability to work a flexible schedule, including nights and weekend hours
• Proficiency in data entry and computer skills
• Familiarity with pharmacy systems and equipment
• Ability to lift up to 25 pounds and stand for long periods

• *Preferred Qualifications:**

• Six months of experience in a retail environment
• Previous work experience with arenaflex
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
• Familiarity with store stock control
• PTCB certification

• *Skills and Competencies:**

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with pharmacy systems and equipment
• Ability to lift up to 25 pounds and stand for long periods

• *Career Growth Opportunities and Learning Benefits:**

• arenaflex offers a comprehensive training program to help you develop your skills and advance your career
• Opportunities for professional growth and advancement in a dynamic and growing organization
• Competitive salary and benefits package
• Paid time off and holidays
• Opportunities for continuing education and professional development

• *Work Environment and Company Culture:**

• arenaflex is a fast-paced and dynamic organization that values innovation and customer satisfaction
• Our team is passionate about delivering exceptional patient care and creating a positive experience for our customers
• We are committed to creating a work environment that is inclusive, respectful, and supportive of our employees
• Our company culture is built on the values of integrity, compassion, and excellence

• *Compensation, Perks, and Benefits:**

• Competitive salary of $25/hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for continuing education and professional development
• A dynamic and supportive work environment

• *How to Apply:**

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!