**Experienced Member Services Representative – Remote Customer Service**

Join the arenaflex family and embark on a journey of possibilities, both at work and beyond. As a Member Services Representative, you'll be part of the Payments and Digital Strategy team in the arenaflex Credit Union, where you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our financial services.

• *Why You'll Love This Job**

This role is perfect for individuals who are passionate about delivering top-notch customer service, working in a fast-paced environment, and continuously learning and growing. As a Member Services Representative, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for customer service and financial expertise
• Develop your skills and knowledge in areas such as check processing, direct deposits, and budget transfers
• Collaborate with various departments to resolve member inquiries and ensure accurate accounting and financial reporting
• Stay up-to-date with industry regulations and guidelines, including NACHA and Federal Banking laws
• Process a wide range of transactions, including mortgage payments, multi-account deposits, and credit card payments
• Review and approve remote deposit, mobile, and ATM transactions
• Communicate effectively with members, vendors, and other stakeholders to resolve issues and provide exceptional service

• *Key Responsibilities**

As a Member Services Representative, your primary responsibilities will include:

• Completing daily tasks related to check processing, direct deposits, and budget transfers
• Coordinating returns with vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases and sports assigned
• Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage payments, multi-account deposits, credit card payments, and other transactions
• Reviewing, examining, and approving remote deposit, mobile, and ATM transactions
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for timely and accurate processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer laws
• Depositing check returns, reviewing member checks on draft changes, processing member checks, verifying members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and legal fees

• *What You'll Need for Success**

To excel in this role, you'll need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Strong customer service skills and the ability to work in a fast-paced environment
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high-pressure situations
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

• *What You'll Get**

As a Member Services Representative at arenaflex, you'll enjoy a range of benefits, including:

• Travel Perks: Take advantage of our extensive network of flights and destinations, and enjoy travel perks for you, your family, and friends.
• Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits from day one, plus access to digital health visits, flexible spending accounts, and more.
• Wellness Programs: Stay healthy and motivated with our wellness programs, which offer the right tools, resources, and support to help you thrive.
• 401(k) Program: Participate in our 401(k) program, with company contributions available after one year, depending on the workgroup.
• Additional Benefits: Enjoy a range of additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

• *Join the arenaflex Family**

At arenaflex, we're committed to creating a dynamic and inclusive work environment that celebrates diversity and promotes growth. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping individuals reach their full potential and creating inclusive workplaces that meet and exceed the needs of our diverse global community.

• *Apply Now**

Ready to embark on a journey of possibilities? Apply now to become a Member Services Representative at arenaflex and join a team of passionate professionals who share your commitment to delivering exceptional customer service and financial expertise.