**Experienced LiveChat Agent - Marketing (Hybrid Remote) – Customer Engagement and Business Growth Specialist**

Join arenaflex, a leading provider of innovative solutions and modular buildings, as a LiveChat Agent - Marketing! We're seeking a highly skilled and motivated individual to join our marketing team and play a critical role in engaging with website visitors, validating and prequalifying leads, and driving business growth.

About arenaflex

arenaflex is a dynamic and forward-thinking company that values flexibility, innovation, and customer satisfaction. As a business unit of a diversified company with a portfolio of businesses specializing in modular buildings, remote and temporary workforce housing solutions, and digital marketplace for business-to-business crew travel management, we're committed to creating value by providing differentiated solutions and tailoring our products and services to meet the unique needs of our customers.

• *Responsibilities**

As a LiveChat Agent - Marketing, you will have the opportunity to work in a hybrid remote environment, balancing your time between our remote office and home. You'll be part of a collaborative team that values flexibility, innovation, and customer satisfaction. Your key responsibilities will include:

• Engage with website visitors in real-time through live chat, providing exceptional customer service and support.
• Enter marketing qualified leads into Salesforce.com and transition qualified leads to Sales Managers as Salesforce.com Opportunities.
• Develop expertise in the live chat platform and stay up-to-date on arenaflex's product features, promotions, and FAQs.
• Create canned responses and enhance tagging system in live chat platform to improve efficiency and effectiveness.
• Monitor and analyze KPIs, such as response time, customer satisfaction, and volume/schedule, to identify areas for improvement.
• Collaborate with sales team and key marketing team members to ensure seamless lead handoffs and alignment.
• Perform other assigned tasks to support the marketing team.

• *Requirements**

To be successful in this role, you'll need:

• Commercial modular construction industry experience preferred.
• Live chat, B2B Telemarketing or sales experience preferred.
• Salesforce.com experience preferred.
• Excellent verbal and written communication skills.
• Keen ability to multitask and prioritize.
• Organized with attention to detail.
• Customer service oriented with empathy and patience in dealing with various customer inquiries.
• Self-motivated and self-starter with strong work ethic and integrity.
• Tactful and inquisitive.
• Proficient in MS Office.
• Minimum accurate typing speed of 50 wpm.
• Must comply with all company employment policies.

• *What We Offer**

As a LiveChat Agent - Marketing at arenaflex, you'll enjoy:

• Competitive base salary commensurate with experience and industry standards.
• Full benefit package, including health plan, 401K, paid vacation, and education reimbursement.
• Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction.
• Flexible hybrid remote work arrangement.

• *Why Join arenaflex?**

At arenaflex, we're passionate about creating value for our customers and employees alike. We offer a collaborative and innovative work environment, opportunities for growth and development, and a commitment to customer satisfaction. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply!

• *How to Apply**

If you're ready to take your career to the next level, apply now! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Essential Skills and Competencies

To succeed in this role, you'll need to possess the following essential skills and competencies:

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Proficiency in MS Office and Salesforce.com.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong customer service skills and a customer-centric approach.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a LiveChat Agent - Marketing, you'll have access to:

• Ongoing training and development opportunities.
• Mentorship and coaching from experienced team members.
• Opportunities for advancement and career growth.
• A dynamic and supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture

arenaflex is a dynamic and forward-thinking company that values flexibility, innovation, and customer satisfaction. Our work environment is collaborative and supportive, with a focus on teamwork and open communication. We offer a flexible hybrid remote work arrangement, allowing you to balance your time between our remote office and home.

Compensation, Perks, and Benefits

As a LiveChat Agent - Marketing at arenaflex, you'll enjoy:

• Competitive base salary commensurate with experience and industry standards.
• Full benefit package, including health plan, 401K, paid vacation, and education reimbursement.
• Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction.
• Flexible hybrid remote work arrangement.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! As a LiveChat Agent - Marketing at arenaflex, you'll have the opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction. Apply now and take the first step towards a exciting and rewarding career!