**Experienced Live Chat Specialist – Compassionate Customer Support Representative**

Join arenaflex, a family-owned organization dedicated to providing quality residential services since 1986, in its mission to serve individuals with compassion and help others. As a Live Chat Specialist, you will play a vital role in supporting our clients by addressing and researching customer inquiries, providing accurate information, and ensuring exceptional customer experiences.

• *About arenaflex**

arenaflex is a leading provider of residential services, committed to delivering high-quality support to individuals with diverse needs. Our team is passionate about creating a positive, employee-friendly culture that fosters growth, learning, and well-being. We believe in empowering our employees to make a meaningful difference in the lives of our clients, and we're seeking like-minded individuals to join our team.

• *Key Responsibilities**

As a Live Chat Specialist, you will be responsible for:

• Responding to inbound calls and addressing customer inquiries in a timely and professional manner
• Providing accurate and up-to-date information on benefits, services, and resources offered by arenaflex
• Resetting Personal Identification of callers unable to self-serve in the Interactive Voice Response system
• Gathering information, researching, and resolving inquiries, and documenting customer calls
• Reading and interpreting documents on file
• Retaining a large amount of information and staying alert and responsive
• Escalating calls as necessary and communicating options for resolution in a timely manner
• Reviewing customer needs and informing customers of services and resources available to them

• *Qualifications and Requirements**

To be successful in this role, you will need:

• A High School diploma or GED
• Bilingual skills are a plus
• Computer literacy and ability to use multiple programs
• Typing speed of at least 25 WPM
• Ability to successfully complete a background check
• Weekend and holiday availability may be required

• *Preferred Qualifications**

• Experience working with individuals with disabilities is preferred but not required
• Entry-level position with a willingness to learn and grow

• *Benefits and Compensation**

arenaflex offers a competitive compensation package, including:

• $16.50 per hour pay rate (bi-weekly pay)
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• Full benefit options, including:
+ Paid time off and paid vacation+ BCBSIL Health and Dental benefits, including free Vision insurance+ 401k with employer match

• *Work Environment and Culture**

arenaflex is committed to creating a positive, employee-friendly culture that fosters growth, learning, and well-being. Our team is passionate about serving individuals with compassion and helping others. We believe in empowering our employees to make a meaningful difference in the lives of our clients.

• *How to Apply**

If you're passionate about serving others and making a difference, we encourage you to apply for this exciting opportunity. Interviews are available immediately, and we look forward to welcoming you to our team.

• *Join arenaflex Today**

Make a difference in the lives of our clients by joining arenaflex as a Live Chat Specialist. We offer a competitive compensation package, career growth opportunities, and a positive, employee-friendly culture. Apply now and become a part of our team dedicated to serving individuals with compassion and helping others.