**Experienced Full Stack Network Support Analyst – Cloud and Data Center Infrastructure**

At arenaflex, we're on a mission to revolutionize the way our customers experience technology. As a Network Support Analyst, you'll play a critical role in ensuring the seamless operation of our network infrastructure, providing top-notch support to our customers, and driving business growth through innovative solutions. If you're passionate about technology, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative technology solutions, dedicated to empowering businesses to reach new heights. With a strong focus on customer satisfaction, we're committed to delivering exceptional service and support to our clients. Our team of experts is passionate about staying ahead of the curve, embracing the latest technologies, and pushing the boundaries of what's possible.

• *Job Summary**

As a Network Support Analyst at arenaflex, you'll be responsible for ensuring the integrity and availability of our network infrastructure, including cloud and data center services. You'll work closely with our team to identify and resolve network issues, provide expert technical guidance, and drive business growth through innovative solutions. If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Design and implement Cisco hardware solutions to meet business needs
• Audit and process Network Trucks satisfaction demands to ensure timely resolution
• Support and cycle Network Trucks project tasks to drive business growth
• Attend scheduled training to stay up-to-date on existing and future state network conditions, including stockroom, warehouse, data center, local office, colocation, and cloud environments
• Develop and implement ITIL/Trucks episode, issue, change, information, and request processes to drive efficiency and effectiveness
• Suggest or carry out enhancements for group cycles and strategies to improve business outcomes
• Ensure occurrence documentation is comprehensive, accurate, and complete to facilitate knowledge sharing and decision-making
• Provide guidance and direction to customers, teams, and other support individuals on day-to-day activities, project drives, sending exercises, and support issues
• Build and maintain positive, collaborative, and productive relationships with stakeholders
• Respond to clients by identifying issues, investigating replies, and directing clients through restorative advances
• Provide essential technical support and ensure consistency with established rules and methods for monitoring performance
• Fix issues in LAN foundation, testing, and designing software
• Assess network performance to drive improvement and optimization
• Plan upgrades and support without disrupting business workflow
• Provide technical guidance and deliver network framework training to colleagues
• Work with vendors to obtain required equipment for networks and frameworks
• Identify, analyze, and resolve network exchanging and transmission framework issues while minimizing impact on customer service
• Distinguish between primary and secondary network failures
• Work the Network Support occurrence line, including opening, focusing on, investigating, following-up, advising, heightening, imparting, reporting, and pulling in extra assets depending on the situation for episode goal
• Answer and contribute to Network Support hotline calls to support end-users and minimize business disruption
• Answer Network Support email requests and demands
• Work out Network Support proactive everyday assignment list
• Delegate assigned tasks in Smartsheet
• Lead and participate in weekly team meetings
• Open and screen Cisco TAC cases on faulty Cisco hardware and track the entire process
• Review and supervise corporate office data storerooms

• *Requirements**

• At least 1-year experience in a support-related field or 1-year organization experience with network training
• Fundamental understanding of Ethernet, Fiber, Casing Transfer, AVPN, ISDN, Committed IP, and Steering conventions
• Basic knowledge of network equipment and software, including switches, routers, and wireless controllers
• Fundamental understanding of subnetting, VLANs, and network geography
• Excellent written/verbal communication skills, phone behavior, and customer service skills
• High-level skills in investigation and analysis with episodes and issues
• Experience or understanding of ITIL/Trucks episode, issue, change, information, and request processes
• Demonstrated strong work ethic and positive, mature, professional demeanor
• Self-motivated and able to work independently with minimal supervision
• Process-oriented, understands the benefits of processes, and the need for consistency
• Ability to explain or convey technical terms to non-technical audiences
• Effectively search for, suggest, or carry out enhancements for group cycles and methods
• Able to function well under pressure and within time constraints
• Imaginative, inventive, and very responsive with a strong desire to keep moving
• Cooperative person and work collaboratively with others, sharing ideas, teaming up, and eventually putting group objectives first
• Demonstrated strong association skills to comply with tight time constraints
• A solid understanding of Google Suite
• Infrequent travel may be required
• Willing to support off-hours fill-in as required, including weekends, holidays, and day-in and day-out on-standby liabilities on a rotational basis

• *Preferred Qualifications**

• At least 1-year Costco distribution center/warehouse tasks insight
• Great understanding of Costco business distribution center and warehouse hardware
• Essential knowledge of Network checking tools to aid issue prevention and resolution
• Reading up for or have CCNA certification
• Networking degree
• ITIL Foundation Certification
• Knowledge of pre-arranging languages (Python, Google Applications Content, etc.)

• *Required Documents**

• Initial Letter
• Resume
• California candidates, please click here to review the Costco Candidate Security Notice.

• *Compensation and Benefits**

• Competitive salary range: $36.06 - $45.67
• Comprehensive benefits package, including:
+ Paid time off+ Medical benefits - clinical/dental/vision/portable hearing assistant/drug store/conduct wellbeing/representative help+ Medical services repayment account+ Subordinate consideration help plan+ Momentary incapacity and long haul inability protection+ AD&D protection+ Life coverage+ 401(k)+ Stock buy plan to qualified employees

• *How to Apply**

If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

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