**Experienced Customer Experience Agent – Remote 3rd Shift Position at arenaflex**

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our team, the Experienced Customer Experience Agent will play a vital role in providing top-notch service to our customers while working in a fully remote environment. If you're a customer service professional with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that cater to the needs of individuals and businesses alike. Our team of experts is dedicated to delivering exceptional experiences that drive growth, efficiency, and customer satisfaction. With a strong focus on innovation, collaboration, and continuous improvement, we strive to create a work environment that fosters creativity, inclusivity, and professional growth.

• *Job Summary**

As an Experienced Customer Experience Agent at arenaflex, you will be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a remote position that requires a high level of professionalism, attention to detail, and excellent communication skills. If you're a motivated and results-driven individual who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner
• Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
• Handle various customer inquiries and requests efficiently and accurately, providing solutions that meet their needs
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, ensuring that customers receive the best possible service
• Utilize Service Titan software to effectively plan and dispatch jobs, ensuring that customers receive timely and accurate information
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other relevant information
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls, maintaining the highest level of data integrity
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company, including data entry, reporting, and other tasks
• High interaction with service technicians and various customers from residential to commercial, requiring excellent communication and interpersonal skills
• Other duties as assigned by your supervisor or other managers in the company

• *Qualifications**

• Must be familiar with the surrounding Chicagoland area, with a strong understanding of local geography and demographics
• High school diploma or equivalent (GED) required; relevant college degree or certification a plus
• Minimum of 3 years relevant work experience in a customer service environment, with a proven track record of delivering exceptional results
• Previous dispatch experience a plus, with a strong understanding of dispatch software and systems
• Strong verbal and written communication skills, with the ability to communicate effectively with customers, technicians, and other stakeholders
• Plumbing, Electric & HVAC experience a plus, with a strong understanding of technical concepts and terminology
• Attention to detail, with the ability to manage priorities and workflow in a fast-paced environment
• Ability to deal effectively with a diversity of individuals at all organizational levels, including customers, technicians, and other stakeholders
• Versatility, flexibility, and a willingness to work within constantly changing priorities, with a strong ability to adapt to new situations and challenges
• Proficient in Microsoft Office, with a strong understanding of software applications and systems
• Ability to work from home efficiently, with a strong understanding of remote work best practices and technologies
• Ability and willingness to work nights and weekends, with a strong commitment to delivering exceptional customer service at all times

• *Benefits**

• Medical, Dental & Vision Insurance: arenaflex offers comprehensive health insurance plans to ensure that our employees and their families receive the best possible care.
• Supplemental AFLAC Insurance Options: arenaflex provides additional insurance options to help our employees protect themselves and their loved ones.
• 401(k) Plan with Company Match: arenaflex offers a 401(k) plan with a company match to help our employees save for their future.
• Company-provided Life Insurance: arenaflex provides life insurance to ensure that our employees and their families are protected in the event of an unexpected loss.
• Employee discounts on company-provided services: arenaflex offers discounts on our services to our employees, helping them save money and enjoy the benefits of our products.
• On-site training facility for continuous employee development: arenaflex provides ongoing training and development opportunities to help our employees grow and succeed in their careers.
• Paid Time Off (PTO): arenaflex offers PTO to ensure that our employees have time to rest and recharge.
• Paid Holidays: arenaflex observes major holidays and provides paid time off for our employees to enjoy with their loved ones.
• Tuition Reimbursement: arenaflex offers tuition reimbursement to help our employees pursue their educational goals and advance their careers.

• *Career Growth Opportunities**

At arenaflex, we believe in investing in our employees and helping them grow and succeed in their careers. We offer a range of career growth opportunities, including:

• Professional development assistance: arenaflex provides ongoing training and development opportunities to help our employees grow and succeed in their careers.
• Referral program: arenaflex offers a referral program to encourage our employees to refer their friends and family to our company.
• Opportunities for advancement: arenaflex offers opportunities for advancement to help our employees move up the career ladder and achieve their goals.

• *Work Environment and Company Culture**

At arenaflex, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of collaboration, innovation, and continuous improvement, where our employees feel valued, respected, and empowered to succeed. Our company culture is built on the following values:

• Customer focus: We put our customers at the heart of everything we do, striving to deliver exceptional experiences that exceed their expectations.
• Innovation: We encourage creativity, experimentation, and innovation, always looking for new and better ways to solve problems and deliver results.
• Collaboration: We believe in the power of teamwork and collaboration, working together to achieve our goals and deliver exceptional results.
• Continuous improvement: We are committed to continuous improvement, always looking for ways to improve our processes, products, and services.

• *How to Apply**

If you're a motivated and results-driven individual who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!