Experienced Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt at arenaflex

Posted 2026-05-05

Remote, USA Full-time Immediate Start

*Join the arenaflex Team and Make a Lasting Impact on Student Success**

Are you passionate about delivering exceptional customer service and making a difference in the lives of students? Do you have a strong background in administrative analysis and a keen eye for detail? If so, we invite you to apply for the Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt position at arenaflex.

*About arenaflex**

arenaflex is a comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. As a member of the arenaflex team, you will be part of a dynamic and inclusive community that values diversity, equity, and inclusion.

*About the Position**

The Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt is a critical role within the Student Business Services department, responsible for providing exceptional customer service to students, parents, and university departments. As a member of this team, you will be the front door and face of Student Business Services, providing information, advice, and counsel on a variety of federal, state, and institutional student policies and procedures.

*Key Responsibilities**

Provide exceptional customer service to students, parents, and university departments, responding to inquiries and resolving issues in a timely and professional manner
Research, investigate, analyze, and follow up on student questions, providing accurate and timely information
Maintain confidentiality and adhere to Family Educational Rights and Privacy Act (FERPA) privacy guidelines
Develop and maintain in-depth knowledge of arenaflex campus policies and procedures, as well as industry standards
Represent Student Business Services by effectively communicating with diverse groups, including students, faculty, staff, and the general public
Provide back-up on phones, live chat, and in-person Student Business Services as needed
Collaborate with Financial Aid, Admissions, Registrar, Accounts Payable, and other Student Service departments to provide seamless customer service
Assist in monitoring and creating content for departmental social media platforms to aid with customer service

*Essential Qualifications**

Bachelor's degree from an accredited four-year college or university and/or the equivalent training and administrative work experience
Working knowledge of general practices, program, or administrative specialty
Basic knowledge of and the ability to apply fundamental concepts
Working knowledge of budget policies and procedures
Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, or administrative specialty
Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis
Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques
Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments
Demonstrated ability to establish and maintain cooperative working relationships

*Preferred Qualifications**

Experience using PeopleSoft Student Financials functionality in a university environment
Working knowledge of Federal/CSU rules and policies
Experience providing customer service in a Higher Educational environment

*Special Working Conditions**

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive
Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose

*What We Offer**

Competitive salary range: $3,879 - $4,300 per month
Ongoing appointment type
Full-time time base
Monday - Friday, 8:00 AM - 5:00 PM work schedule
Comprehensive benefits package, including medical, dental, and vision insurance
Retirement plan options
Paid time off and holidays
Opportunities for professional development and growth

*How to Apply**

If you are passionate about delivering exceptional customer service and making a difference in the lives of students, we invite you to apply for the Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt position at arenaflex. Please submit your online application, including your resume and cover letter, by September 12, 2024, at 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time).