**Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Florida Opportunity**

At arenaflex, we're dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose guides our commitment to innovation, convenience, and affordability, and we're looking for talented individuals to join our team. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a vital role in transforming our culture and accelerating our ability to make healthcare more personal, convenient, and affordable.

• *About arenaflex**

arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our brand is anchored in our heart at its center, and our purpose sends a personal message that how we deliver our services is just as important as what we deliver. We're committed to delivering exceptional care and service to our patients, and we're looking for individuals who share our passion for making a difference in the lives of others.

• *Job Summary**

We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a key member of our team, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, including verifying and revivifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.

• *Responsibilities**

• Provide exceptional customer service to patients receiving life-sustaining specialty drug therapy over the phone
• Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
• Translate and enter new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts from patients
• Obtain authorizations from insurance companies and healthcare providers
• Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
• Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners
• Meet financial and clinical expectations prior to fulfillment

• *Requirements**

• One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• One year of computer keyboarding experience, skills, and aptitude
• Verifiable high school diploma or equivalent

• *Preferred Qualifications**

• Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology
• Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers

• *Work Schedule and Location**

• Candidates must reside in Florida and within 75 miles of the Specialty location below:
+ 9310 Southpark Center Loop+ Orlando, FL 32819
• Work Schedule(s) available:
+ 11:30am - 8pm EST+ 12:30pm - 9pm EST

• *Compensation and Benefits**

• The typical pay range for this role is $17.00 - $25.65 per hour
• In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities
• arenaflex offers a full range of medical, dental, and vision benefits
• Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
• arenaflex offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

• *Career Growth Opportunities and Learning Benefits**

• arenaflex is committed to the growth and development of its employees
• We offer a range of training and development programs to help you advance your career
• Our employees have access to a range of learning resources, including online courses, workshops, and conferences
• We encourage our employees to take ownership of their learning and development, and we provide the support and resources they need to succeed

• *Work Environment and Company Culture**

• arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability
• We're committed to creating a culture that values diversity, equity, and inclusion
• Our employees are passionate about making a difference in the lives of others, and we're looking for individuals who share our passion
• We're committed to providing a safe and healthy work environment for our employees, and we're dedicated to reducing our environmental impact

• *How to Apply**

• Our application process is 2 simple steps:
1. Apply online2. Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position
• For more information on available benefits, please visit jobs.arenaflex.com/benefits
• This job does not have an application deadline, as arenaflex accepts applications on an ongoing basis

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