**Experienced Customer Service Representative (Remote) - Join arenaflex's Global Team and Reimagine Your Career**

Are you a customer service enthusiast looking for a new challenge? Do you want to join a forward-thinking global organization that values its employees and fosters a culture of inclusivity and growth? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our remote team and help us deliver exceptional customer experiences.

• *About arenaflex**

arenaflex is a global leader in customer experience (CX) solutions, helping the world's best-known brands improve their businesses through innovative technologies and exceptional customer service. Our mission is to empower our employees to make a meaningful impact on our customers' lives, and we're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and well-being.

• *Why Join arenaflex?**

• We're a global organization with a diverse team of over 400,000 employees from 40 countries.
• We're a leader in customer experience (CX) solutions, helping the world's best-known brands improve their businesses.
• We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and well-being.
• We offer a range of benefits, including paid training, full benefits, and opportunities for career growth and development.
• We're a fanatical about our staff, and we invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers.

• *Responsibilities**

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Providing exceptional customer service and support via inbound and outbound calls, emails, and chats.
• Resolving routine problems and questions regarding our clients' products and services.
• Maintaining acceptable production levels as set by management.
• Providing details on discount services to help retain and save customers.
• Delivering high-level customer service and empathy.
• Asking probing questions to discover customers' wants, interests, and needs.
• Delivering bad news and de-escalating critical situations.
• Being efficient in navigating multiple systems.
• Participating in ongoing training and self-development.
• Maintaining advanced knowledge of procedures, product information, and online resource tools.
• Maintaining regular attendance and punctuality as scheduled and adhering to all company time and attendance policies.
• Participating in activities designed to improve business performance.
• Ensuring that all quality targets are met and maintained.

• *Qualifications**

To be successful in this role, you'll need:

• A minimum of 6 months to 1 year of solid customer service experience.
• A high school diploma or GED.
• The ability to effectively communicate with customers and ask discovery questions.
• A strong heart and mind for servicing others.
• Comfortability with Outlook, asynchronous tools, and Microsoft Excel.
• The ability to utilize tools and resources to efficiently serve customers.
• The ability to articulate in a professional and efficient manner.
• The ability to break down complex subject matter into relatable knowledge for customers.
• The ability to be flexible with the hours of operation.
• Open and receptive to feedback from leadership.
• Motivation and ability to obtain self-upskilling and knowledge training.
• The ability to cross-reference job aids while assisting a customer.

• *What's in It for You?**

As a Customer Service Representative at arenaflex, you'll enjoy:

• Equipment provided.
• Team Appreciation Day.
• Customer Service Week.
• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world.
• Wellness activities.
• Events that celebrate Diversity, Equity, and Inclusion Juneteenth, Pride Month, Black History Month, National Women's Day, and more!
• Paid training.
• Full benefits, including 401K (U.S. ONLY), medical, dental, vision, and an employee assistance program (EAP).
• The opportunity to shine in and grow your career with clear paths for development.
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day.
• Referral bonuses.
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with.

• *How to Apply**

If you're a customer service enthusiast looking for a new challenge, we want to hear from you! Apply today and discover why over 400,000 people around the globe call arenaflex their employer of choice proudly united as One arenaflex.

Location: USA, OH, Work-at-Home

Language Requirements: English

Time Type: Full-time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

• *Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

• *Where Job May be Performed:**

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.