**Experienced Customer Service Representative III – Remote Opportunity with Arenaflex**

Arenaflex, a leading medical association, is seeking a highly skilled and motivated Customer Service Representative III to join their team. As a key member of the customer service team, you will be responsible for providing exceptional service to Arenaflex members, exceeding service expectations, and contributing to the growth and success of the organization.

• *About Arenaflex**

Arenaflex is a respected medical association dedicated to advancing the field of medicine and improving patient care. With a strong commitment to excellence and a passion for innovation, Arenaflex is a dynamic and forward-thinking organization that offers a unique opportunity for career growth and development.

• *Job Summary**

As a Customer Service Representative III, you will be responsible for handling phone inquiries, responding to service requests, and providing information on membership benefits, products, and services. You will also be expected to actively participate in sales and up-service programs, achieve specific unit goals, and contribute to the improvement of the service center.

• *Key Responsibilities**

• Exceed service expectations by actively participating in sales and up-service programs that achieve specific unit goals, consisting of 60%-70% of outbound calling throughout the week.
• Handle phone inquiries of all types regarding membership benefits, membership pricing, and processing in an efficient and professional manner.
• Support access to and navigation of the association website through assistance with registration and password reset.
• Respond to service inquiries regarding association products by providing information on products, pricing, order status, and billing.
• Respond to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing. Enter journal orders and research and resolve service interruptions. Send back issues or make other subscription adjustments as appropriate.
• Actively participate in training, performance management, workgroups, and service center improvement projects.

• *Qualifications**

• On-site expectation: Chicago Office for events 6-8 times per year
• Bachelor’s degree OR 3+ years of customer service and/or telemarketing experience strongly preferred
• Experience with service center tools (e.g., telephony, measurement, applications)
• Sales experience in an outbound call environment preferred
• Excellent oral communication skills and experience communicating in a professional environment both via phone and email
• Ability to work effectively in a high volume, production-oriented environment

• *Essential Skills and Competencies**

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Excellent problem-solving and analytical skills
• Ability to work effectively in a team environment
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines

• *Career Growth Opportunities and Learning Benefits**

Arenaflex is committed to the growth and development of its employees. As a Customer Service Representative III, you will have opportunities to:

• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the improvement of the service center and develop new processes and procedures
• Collaborate with other teams and departments to achieve organizational goals
• Pursue career advancement opportunities within the organization

• *Work Environment and Company Culture**

Arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We offer a welcoming and supportive work environment that encourages collaboration, innovation, and growth. As a remote employee, you will have the flexibility to work from home and enjoy a work-life balance.

• *Compensation and Benefits**

• Hourly rate: $22.00 - $23.00 per hour
• Salary: $45,000 - $48,000 per year upon conversion to permanent status
• Health insurance
• Work from home
• Day shift

• *Application Instructions**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

• *Application Question(s)**

• Are you able to travel to Chicago 6-8 times per year for Arenaflex events?

• *Education**

• Bachelor's degree (preferred)

• *Experience**

• Upselling: 2 years (required)
• Call center: 2 years (required)
• Customer service: 3 years (required)

• *Location**

• Remote

• *Work Location**

• Remote