**Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex**

• *Job Summary:**

Join arenaflex, a leading healthcare and retail organization, as an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) and play a vital role in delivering exceptional customer experiences while working from the comfort of your own home. As a key member of our team, you will be responsible for providing top-notch support to patients, prescribers, and other stakeholders, while ensuring accurate and efficient data entry and management. If you have a passion for delivering outstanding customer service, possess excellent communication skills, and are proficient in data entry, we encourage you to apply for this exciting opportunity.

• *About arenaflex:**

arenaflex is a leading healthcare and retail organization with a rich legacy of prioritizing community well-being. As a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc., we strive to make a positive impact on people's lives through better health. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to serve nearly 10 million customers every day. Our dedicated team of healthcare professionals plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.

• *Job Responsibilities:**

As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will be responsible for:

• Utilizing arenaflex's solution information entry techniques and rules to process new patient enrollment by entering data into the proper system
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing
• Investigating to obtain missing medication data, and deciphering clinical abbreviations (SIG codes)
• Resolving all data entry-related issues with special cases
• Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as needed
• Resolving Out-of-Network Exceptions by reviewing, gathering data, making revisions, and resubmitting for processing according to individual plan requirements
• Making phone calls to guarantors and others to obtain data, gain authorization, or otherwise resolve Out-of-Network Exceptions
• Providing support to pharmacists, both in-office and remotely
• Identifying and reporting issues to senior-level staff as necessary
• Acquiring a dynamic professional license or certification within the initial 90 days, and maintaining an active professional license or certification

• *Essential Qualifications:**

• High school diploma or equivalent
• Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online)
• Basic web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing online forms
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
• Ability to communicate effectively in writing and verbally
• 18 years of age or older

• *Preferred Qualifications:**

• At least one year of pharmacy professional experience in a retail or call center environment
• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents)
• Familiarity with Spanish and English

• *Work Environment and Culture:**

As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members enjoy a range of benefits, including competitive compensation, comprehensive training, and opportunities for career advancement.

• *Compensation and Benefits:**

arenaflex offers a competitive compensation package, including a salary range of $27-$35 per hour, depending on experience. In addition to a comprehensive benefits package, including medical, dental, and vision insurance, we also offer a range of perks and benefits, including:

• Flexible work arrangements, including remote work options
• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• A positive and inclusive work environment
• Competitive compensation and benefits package

• *How to Apply:**

If you are a motivated and customer-focused individual with excellent communication skills and data entry experience, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.