**Experienced Customer Service Representative - arenaflex Brunswick, OH**

At arenaflex, we pride ourselves on being the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. Our commitment to delivering exceptional customer experiences, innovative engineered supply solutions, and unparalleled manufacturing services has earned us a reputation as a trusted partner in the industry. As a Customer Service Representative at arenaflex, you will play a vital role in exceeding the expectations of our customers, suppliers, and shareholders. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

• *Job Summary:**

As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service, communicating with suppliers and Account Managers, and ensuring that customer needs are met efficiently and effectively. You will be the face of arenaflex, representing our brand and values, and working closely with cross-functional teams to resolve issues and drive business growth.

• *Essential Duties and Responsibilities:**

• Personally exhibit, recruit, and coach associates consistent with arenaflex's Core Behaviors
• Promote a culture of safety and ensure that all employees adhere to safety protocols
• Respond promptly and professionally to all customer and Account Manager incoming communications
• Analyze and assess customer needs completely and accurately with efficiency
• Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per arenaflex's response time guidelines
• Process customer orders, Return Material Authorizations, and Guaranteed Test Orders, and purchase materials to fill customer orders
• Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO, and unapproved orders
• Identify and resolve root cause issues by working and communicating with responsible cross-functional teams to minimize repetition of the original issue
• Develop a detailed working knowledge of arenaflex's policies, procedures, and practices
• Maintain a deep understanding of arenaflex's systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites, and usage of those systems
• Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems
• Perform other duties as assigned
• Perform work in accordance to ISO processes and procedures

• *Qualifications:**

• Excellent written and verbal communication skills, utilizing phone, email, and instant message
• Excellent critical thinking skills to analyze and solve problems
• Diligent and detail-oriented
• Ability to manage multiple tasks, shift gears to react to urgent scenarios, and meet daily deadlines
• Proficient in and comfortable with basic computer operation; ability to learn new software programs as a user
• Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
• Experience in industrial field, B2B sales, and customer service
• High school diploma or equivalent required
• Minimum 1 year previous experience in customer service or inside sales preferred
• Experience in cutting tools, abrasives, and MRO areas preferred
• Experience with Microsoft Office suite required

• *Supervisory Responsibilities:**

• No direct supervisory responsibility

• *Education and/or Experience:**

• High school diploma or equivalent required
• Minimum 1 year previous experience in customer service or inside sales preferred
• Experience in cutting tools, abrasives, and MRO areas preferred
• Experience with Microsoft Office suite required

• *Certificates, Licenses, Registrations:**

• None required

• *Work Environment:**

• Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms
• Employee is required to use computer and other equipment
• Employee frequently lifts and/or moves up to 50 pounds
• Specific vision abilities include close vision and the ability to clearly focus vision

• *PPE Required:**

• Wrist rest for keyboard and mouse pad

• *Benefits:**

• Health Insurance (BCBS of OK HDHP)
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company-paid Long Term and Short-Term Disability
• Company-paid basic Life Insurance and AD&D
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) – Includes concierge services and travel assistance
• Paid Time Off
• Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness challenge with a chance to win money or prizes
• Tuition Reimbursement – after 1 year of employment
• arenaflex is an Equal Opportunity Employer
• *arenaflex policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

• *Why Join arenaflex?**

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping you develop your skills and advance your career. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply!

• *How to Apply:**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application through our website, and don't forget to include your resume and a cover letter that highlights your relevant experience and qualifications.