**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest Network**

At arenaflex, we're revolutionizing the way people, businesses, and things connect with each other. As a leading provider of technology and communications services, we're transforming the world, one connection at a time. Our human network spans the globe, working tirelessly behind the scenes to anticipate, lead, and listen. We believe that listening is where learning begins, and we strive to make an impact that moves the world forward.

If you're fueled by purpose and powered by persistence, we invite you to explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. As an Experienced Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences on America's fastest and most reliable network.

• *What You'll Be Doing**

With your superior sales and customer service skills and excitement for technology, you'll be the face of arenaflex, delivering an unparalleled customer experience. You'll be the go-to expert for customers, answering their questions, resolving their issues, and proactively offering our products and services to meet their needs. Your exceptional communication skills, empathy, and ability to diffuse sensitive situations will make you a valuable asset to our team.

• *Key Responsibilities**

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

• *What We're Looking For**

You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service.

• *Essential Qualifications**

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

• *Preferred Qualifications**

• Experience working in a fast-paced, dynamic environment
• Proven track record of meeting or exceeding sales goals
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with arenaflex's products and services

• *What We Offer**

• Competitive pay and benefits package
• Opportunities for career growth and professional development
• Collaborative, inclusive work environment that celebrates diversity and promotes a sense of belonging
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

• *Work Environment and Culture**

At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our remote work environment allows you to work from home with occasional in-person trainings and meetings. We're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of diversity and inclusion.

• *Compensation and Benefits**

We offer a competitive pay and benefits package, including:

• Competitive hourly rate
• Comprehensive health insurance package
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

• *How to Apply**

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and promoting a culture of diversity and inclusion. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.