**Experienced Customer Advocate Phone Specialist – Remote Arizona**

• *Join arenaflex, a Healthiest Employer, in its mission to inspire health and make it easy**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, remote work environment where you can grow and develop your skills? Look no further! arenaflex, a leading health insurance provider in Arizona, is seeking a highly motivated and customer-focused Customer Advocate Phone Specialist to join its team.

• *About arenaflex**

arenaflex is a non-profit company dedicated to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and businesses. Our commitment to excellence has earned us recognition as a Best Places to Work and Most Admired Company in Arizona.

• *Job Summary**

As a Customer Advocate Phone Specialist, you will play a critical role in providing inbound phone support to healthcare customers throughout Arizona. You will be responsible for identifying, researching, processing, resolving, and responding to customer inquiries via telephone and written correspondence. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

• *Responsibilities**

• Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person
• Answer a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
• Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries
• Document and record facts related to inquiries and correspondence by updating arenaflex files and systems
• Demonstrate and maintain current working knowledge of the required arenaflex systems, procedures, forms, and manuals

• *Qualifications**

• At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
• High School diploma or GED
• Intermediate PC proficiency
• Excellent communication, interpersonal, and active listening skills
• Ability to maintain confidentiality and privacy
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

• *Why Join arenaflex?**

• **Remote Work Opportunity**: Work from the comfort of your own home or a designated remote workspace within the state of Arizona.
• **Competitive Compensation**: Enjoy an hourly pay rate of $20.00/hour.
• **Comprehensive Benefits**: Take advantage of our comprehensive medical, dental, and vision coverage, as well as 401(k) matching and annual bonus opportunities.
• **Work-Life Balance**: Enjoy 11 paid holidays, accrued paid time off, and flexible work arrangements to support your well-being.
• **Career Growth Opportunities**: Develop your skills and advance your career through ongoing training and development programs.
• **Diverse and Inclusive Work Environment**: Join a team that values diversity, equity, and inclusion, and is committed to creating a welcoming and supportive work environment.

• *Work Environment and Culture**

arenaflex is committed to creating a healthy and supportive work environment that promotes work-life balance and employee well-being. Our award-winning healthy campus in Phoenix offers a range of amenities and services, including:

• Telehealth services at our BlueCare Anywhere kiosk
• Healthy meals and snacks at our cafeterias and Work Perks Café
• Onsite fitness center with personal trainers, nutritionist, and daily group fitness classes
• Access to our employee assistance program, including mental health resources and support

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below.

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.

• *About arenaflex**

arenaflex is a non-profit company dedicated to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and businesses. Our commitment to excellence has earned us recognition as a Best Places to Work and Most Admired Company in Arizona.

• *Contact Us**

If you have any questions or would like more information about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you!