Experienced CMN Documentation Specialist – Medical Necessity Certificate Processing & Customer Service Representative

• --

Join the arenaflex Family: Where Compassion Meets Excellence in Healthcare

Are you ready to become part of a legacy that spans over seven decades of delivering exceptional healthcare solutions? Welcome to arenaflex – a family-owned and operated durable medical equipment and respiratory provider that has been proudly serving communities across the nation for more than 70 years. At arenaflex, we don't just provide medical equipment; we deliver hope, independence, and quality of life to thousands of patients every single day.

Our commitment to excellence has not gone unnoticed. arenaflex is a distinguished recipient of the prestigious NorthCoast 99 Award as a Top Workplace, an honor we have earned 12 consecutive times – including being recognized in 2023 as one of the best places to work in the industry. Additionally, we have been honored with the nationally acclaimed National HME Excellence Award for Best Home Medical Equipment company in the United States, a distinction we have received twice. Most recently, in 2021, arenaflex was awarded the distinguished title of HME Provider of the Year – a testament to our unwavering dedication to patient care, operational excellence, and our incredible team.

Today, we are looking for a talented and motivated CMN Documentation Specialist to join our dynamic Revenue Cycle Management team. If you thrive in a fast-paced environment, have a keen eye for detail, and possess a genuine desire to contribute to healthcare excellence, we invite you to explore this exciting opportunity with arenaflex.

About the Role: CMN Documentation Specialist

As a CMN Documentation Specialist at arenaflex, you will play a critical role in our order processing and reimbursement operations. CMN (Certificate of Medical Necessity) documentation is the backbone of our billing and compliance processes, ensuring that patients receive the equipment they need while maintaining our commitment to regulatory excellence. You will be responsible for reviewing, processing, and managing CMN documentation to ensure accuracy, timeliness, and compliance with all applicable guidelines.

This position offers an excellent opportunity for individuals looking to build a rewarding career in the healthcare industry, particularly in the rapidly growing field of durable medical equipment (DME) and home medical equipment (HME) services.

Key Responsibilities

Your day-to-day responsibilities as a CMN Documentation Specialist will include:

• Prescription Review and Validation: Carefully review initial prescriptions for all qualifying elements, ensuring completeness and accuracy to result in the timely release of claims. You will be the first line of defense in preventing claim denials and ensuring patients receive their equipment without delay.


• Daily Follow-Up Processes: Manage and complete daily follow-up activities on all CMNs assigned within the Work-In-Progress (WIP) states and Revenue Cycle (RC) worklist. Your attention to detail will help identify and resolve issues before they become problems.


• CMN Renewal Management: Proactively review the CMN review worklist for possible renewal CMNs. You will manage the entire CMN renewal process, obtaining all necessary documentation from physicians, patients, and other healthcare providers to ensure continuous care for our patients.


• Outstanding Revenue Management: Take ownership of handling all outstanding held revenue related to CMNs for assigned branches. Your efforts will directly impact our revenue cycle efficiency and ensure that arenaflex continues to thrive and invest in our people and patients.


• Phone Communication: Professionally manage phone calls related to CMN inquiries, providing exceptional customer service to both internal team members and external stakeholders including physicians' offices, patients, and insurance providers.


• Cross-Functional Collaboration: Work closely with our billing, coding, and operations teams to resolve documentation issues and improve overall process efficiency.


• Continuous Improvement: Participate in monitoring and improving processes relative to the quality, appropriateness, and timeliness of reimbursement information requirements.


• Additional Duties: Perform other related duties as assigned by the Director of Revenue Cycle Management.

Essential Qualifications

To succeed in this role, you must meet the following requirements:

• Education: Graduate of an accredited high school or GED equivalent. Post-secondary education in healthcare administration, business, or a related field is a plus but not required.


• Communication Skills: Exceptional verbal and written communication skills. You must be able to articulate clearly and professionally with healthcare providers, insurance companies, and team members.


• Computer Proficiency: Proven computer proficiency with the ability to use multiple applications simultaneously. Experience with electronic health records (EHR) and practice management systems is highly desirable.


• Organizational Skills: Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.


• Attention to Detail: Meticulous attention to detail is essential for ensuring documentation accuracy and compliance.


• Team Orientation: Collaborative mindset with the ability to work effectively as part of a team and across departments.


• Multi-Tasking Abilities: Excellent ability to manage multiple tasks and deadlines simultaneously without sacrificing quality.

Preferred Qualifications and Experience

While not required, the following qualifications will give you a competitive edge:

• Previous experience in the HME/DME (Home Medical Equipment/Durable Medical Equipment) industry


• Familiarity with CMN (Certificate of Medical Necessity) processes and documentation requirements


• Knowledge of insurance billing, Medicare, Medicaid, or private insurance claims processing


• Experience in medical office administration or healthcare customer service


• Basic understanding of medical terminology and documentation standards

Physical Requirements

• Ability to sit for extended periods while working on a computer


• Manual dexterity sufficient to operate standard office equipment


• Clear verbal communication abilities


• Visual acuity to review documents and computer screens

Why Choose arenaflex? Comprehensive Benefits and Perks

At arenaflex, we believe that our greatest asset is our people. That's why we are committed to providing a comprehensive benefits package that supports your health, financial security, and overall well-being. We are proud to offer:

Competitive Compensation

• Starting Pay: $16.50 per hour with opportunities for growth based on performance and experience


• Regular Reviews: Annual performance evaluations with opportunities for salary increases

Health and Wellness Benefits

• Comprehensive Medical, Dental, and Vision Insurance


• Health Savings Account (HSA) with company contributions


• Company-provided Life and AD&D insurance


• Short-Term and Long-Term Disability coverage


• Pet Insurance – because your furry family members matter too!

Financial Security

• 401(k) retirement plan with generous company matching


• Roth IRA options for tax-advantaged retirement savings


• Employee Referral Bonus Program

Work-Life Balance

• Paid Time Off (Vacation, Sick Days, and Personal Days)


• Paid Holidays


• PayActive/On-Demand Pay – access your earned wages when you need them

Professional Development

• Tuition Reimbursement Program – invest in your future


• Employee Assistance Program (EAP) – support for personal and professional challenges


• Extensive training and onboarding program

Additional Perks

• Company Discounts on products and services


• Employee Recognition Programs


• Career Advancement Opportunities

Career Growth and Development

At arenaflex, your career journey doesn't have to end with this position. We are committed to fostering professional growth and providing clear advancement pathways for our team members. As you excel in your role as a CMN Documentation Specialist, you will have opportunities to:

• Advance to senior or lead positions within the Revenue Cycle Management team


• Transition into related roles such as Billing Specialist, Claims Analyst, or Quality Assurance


• Expand your knowledge through our tuition reimbursement program


• Develop expertise in specialized areas of HME/DME operations


• Take on increased responsibility as you demonstrate your capabilities

Our Culture: What Sets arenaflex Apart

arenaflex isn't just a workplace – it's a family. Founded on values of integrity, compassion, and excellence, we have built a culture where every team member matters. When you join arenaflex, you become part of a legacy that values:

• Patient-Centered Care: Every decision we make is guided by what's best for our patients.


• Team Collaboration: We believe that together, we achieve more.


• Continuous Improvement: We are always looking for ways to do things better.


• Respect and Dignity: We treat everyone with the respect they deserve.


• Work-Life Balance: We understand that happy team members deliver exceptional results.

Our repeated recognition as a top workplace and industry leader is a direct reflection of our commitment to creating an environment where our team members can thrive both personally and professionally.

Ready to Make a Difference?

If you are looking for more than just a job – if you want to be part of something meaningful – arenaflex is the place for you. Join our team of dedicated professionals and contribute to a company that truly makes a difference in people's lives every day.

We are currently hiring FULL-TIME team members with a comprehensive benefits package. Apply today and take the first step toward a rewarding career with arenaflex!

Don't miss this opportunity to grow with an industry leader. We can't wait to welcome you to the arenaflex family.

Apply now and start your journey with arenaflex – where exceptional careers are built!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.