**Experienced Bilingual Customer Service Representative – Spanish Language Support for arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading national provider of refrigerated home-delivered meals in the healthcare market, we're committed to serving our Spanish-speaking customers with care, compassion, and precision. We're seeking an experienced Bilingual Customer Service Representative to join our team, providing top-notch support to our clients while efficiently and accurately submitting their orders.

• *About arenaflex**

arenaflex is a mission-driven company that invites you to be a part of our family. We're a fully remote team, and we're proud to offer a unique blend of flexibility, growth opportunities, and benefits that set us apart from the rest. Our team members enjoy a tiered growth path for promotion starting Day 1, eligible for Referral Bonuses starting Day 1, weekly paychecks, PTO, 401k, and a full benefits package.

• *Position Summary**

As a Bilingual Customer Service Representative, you'll be the front line to our Spanish-speaking customers, providing exceptional customer service while efficiently and accurately submitting their orders. You'll be responsible for handling inbound and outbound customer service calls, addressing questions, and providing top-notch support to our clients. If you're passionate about delivering exceptional customer experiences, have a strong sense of community, and are fluent in both English and Spanish, we want to hear from you!

• *Responsibilities**

• Handle inbound and outbound customer service calls with our clients placing their meal orders
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with clients into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed
• Collaborate with the team to resolve customer complaints and concerns
• Participate in ongoing training and development to improve customer service skills and knowledge

• *Requirements**

• Bilingual (English/Spanish)
• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• Must have a wired internet connection using an ethernet port
• Must have a quiet workspace that is free from distraction

• *Preferred Qualifications**

• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

• *Physical Requirements**

• Repetitive motions that include the wrists, hands, and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

• *Company Culture**

At arenaflex, we're a family-operated business that values compassion, empathy, and community. We're passionate about delivering exceptional customer experiences and making a difference in the lives of others. Our team members enjoy a collaborative and supportive work environment, with opportunities for growth, development, and recognition.

• *Benefits**

• Starting wage: $16.00/hour
• Weekly paychecks
• PTO, 401k, and a full benefits package available after 30 days of employment
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1

• *How to Apply**

If you're passionate about delivering exceptional customer experiences, have a strong sense of community, and are fluent in both English and Spanish, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

• *Equal Employment Opportunity**

arenaflex complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.