**Experienced Customer Service Representative II – Healthcare Technology Support**

At arenaflex, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Founded in 1949, arenaflex is the world’s largest medical technology company. We are dedicated to our mission of alleviating pain, restoring health, and extending life. If you want to work in a fast-paced, multi-tasking environment where your contributions are directly connected to this important mission, keep reading!

• *About arenaflex**

arenaflex leads global healthcare technology and boldly attacks the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

• *Job Summary**

We are seeking an Experienced Customer Service Representative II to join our team at arenaflex. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving complex issues, and ensuring customer satisfaction. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real impact on the lives of our customers.

• *Responsibilities**

• Represent arenaflex to external and internal customers, answering product-related questions, tracing lost shipments, interpreting and clarifying customer orders for the shipping department, taking orders or registrations, and when necessary, connecting customers to appropriate support or field staff.
• Manage web-based ordering or registrations, conferring with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• Approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Collaborate with cross-functional teams to resolve complex customer issues and improve customer satisfaction.
• Develop and maintain a deep understanding of arenaflex products and services to provide accurate and timely support to customers.
• Stay up-to-date with industry trends and developments to ensure that customer support is aligned with the latest technologies and best practices.

• *Requirements**

• High School Diploma or GED with a minimum of 2 years of customer service experience.
• Strong analytical and communication skills.
• Call Center experience.
• Knowledge and experience with SAP.
• Familiarity working remotely with multiple monitors.
• Proficient in MS Suite.

• *Preferred Qualifications**

• Bachelor's degree in a related field (e.g. business, communications, or a technical field).
• Experience working in a healthcare technology industry.
• Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR)).
• Fluency in multiple languages.

• *Work Environment and Culture**

• arenaflex is a dynamic and fast-paced environment that values innovation, collaboration, and customer satisfaction.
• Our team is passionate about making a difference in the lives of our customers and is committed to delivering exceptional support.
• We offer a flexible and supportive work environment that encourages growth and development.
• arenaflex is an equal opportunity employer and welcomes diversity in all its forms.

• *Benefits and Compensation**

• Competitive salary range: $34,800.00 - $52,200.00.
• Flexible benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for career growth and development, including training and education programs.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system. We look forward to hearing from you!