**Experienced Bilingual Customer Care Representative, French - English: Join arenaflex's Dynamic Team**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're committed to fostering a culture of excellence, diversity, and inclusion. We're now seeking an experienced Bilingual Customer Care Representative, French - English to join our dynamic team. If you're a customer-centric professional with a passion for languages and a knack for problem-solving, we want to hear from you!

• *About arenaflex**

arenaflex is a forward-thinking organization that's revolutionizing the way we interact with our customers. Our team of experts is dedicated to providing cutting-edge solutions that meet the evolving needs of our clients. With a strong focus on innovation, collaboration, and customer satisfaction, we're creating a workplace that's both challenging and rewarding.

• *Job Highlights**

• **Start Date:** Immediate openings available
• **Location:** Remote
• **Position:** Bilingual Customer Care Representative, French - English
• **Company:** arenaflex
• **Compensation:** A competitive salary and a range of benefits that support your well-being and career growth

• *Key Responsibilities**

As a Bilingual Customer Care Representative, French - English, you'll play a vital role in delivering exceptional customer experiences that meet our clients' needs. Your key responsibilities will include:

• Providing high-quality customer service by responding to telephone inquiries, requests, and problems in both French and English
• Researching, analyzing, and providing solutions that meet the customer's needs
• Resolving customer inquiries and problems on first contact
• Providing customers with account information
• Resolving or referring billing disputes
• Correcting payment errors
• Revising fee and finance charges as appropriate
• Account maintenance
• Taking card, check, or other orders
• Acting on lost or stolen cards/checks
• Researching customer problems that could not be resolved during the initial contact

• *Requirements**

To succeed in this role, you'll need:

• A high school diploma or equivalent
• Two to four years of relevant experience in customer service, banking, merchant payment services, point of sales, and/or financial services
• 2 or more years of contact center work experience
• Prior experience working in banking, merchant payment services, point of sales, and/or financial services
• Good knowledge of concepts, practices, policies, and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

• *Benefits**

As a valued member of our team, you'll enjoy a range of benefits that support your well-being and career growth. These include:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

• *Why Join arenaflex?**

At arenaflex, we're committed to creating a workplace that's both challenging and rewarding. We offer:

• A dynamic and supportive team environment
• Opportunities for career growth and professional development
• A range of benefits that support your well-being and career growth
• A commitment to diversity, equity, and inclusion
• A focus on innovation and customer satisfaction

• *How to Apply**

If you're a customer-centric professional with a passion for languages and a knack for problem-solving, we want to hear from you! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team at arenaflex!