Customer Success Manager | Enterprise Client Partnership & Growth Strategy (Fully Remote US)

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Join arenaflex: Redefining the Future of Talent Experience

Are you ready to step into a role where your strategic vision directly shapes how the world's leading organizations discover, engage, assess, and hire exceptional talent? Welcome to arenaflex — the undisputed talent experience leader that is transforming the way companies connect with candidates worldwide.

At arenaflex, we don't just build software; we build bridges between organizations and the people who will drive their future success. Our innovative end-to-end talent experience platform — featuring cutting-edge video interviewing, assessments, and conversational AI — has facilitated over 30 million video interviews and 200 million candidate engagements for more than 800 forward-thinking clients across the globe. We are relentlessly focused on developing fair and objective hiring solutions, and we bring that same commitment to diversity, inclusion, and equity to our own team.

Now, we're looking for a visionary Customer Success Manager to join our growing family. This isn't your typical account management role — it's a dynamic, entrepreneurial position where you'll serve as a strategic advisor, product champion, and trusted partner to our most important enterprise clients. If you're passionate about delivering exceptional customer experiences, driving measurable business outcomes, and thrive in a fast-paced, innovative environment, arenaflex is the place for you.

Why This Role Matters

As a Customer Success Manager at arenaflex, you're not just managing accounts — you're shaping the future of talent acquisition for organizations across industries. You'll be the critical link between our innovative technology and our clients' success, ensuring they realize maximum value from their arenaflex investment while driving adoption, growth, and expansion.

This is an extremely entrepreneurial position that requires the decision-making rigor, work ethic, and tenacity of a founder. You'll frequently multi-task between management, technical, business, strategic, marketing, and planning activities — all while serving as a hero for our customers. Your work will directly tie back to strategic business goals for both your assigned accounts and arenaflex, making your impact tangible and significant.

What You'll Do

Account Management & Strategic Direction

• Partner with a portfolio of key accounts to develop comprehensive strategies for successful adoption, long-term value creation, and measurable business impact


• Facilitate ongoing executive meetings with C-suite stakeholders to define and proactively drive progress toward desired business metrics and outcomes


• Lead initiatives that drive exceptional Net Promoter Scores (NPS) and outstanding candidate experience scores


• Build broad, lasting relationships with key account contacts across multiple departments, as well as internal partners on the sales, product, and engineering teams


• Collaborate with the arenaflex Strategic Sales team to identify growth and expansion opportunities within your account portfolio, contributing directly to revenue growth


• Develop and execute account health playbooks that ensure consistent engagement and proactive risk management


• Translate customer feedback into actionable insights that inform product development and marketing strategies

Subject Matter Expert & Customer Advocacy

• Partner with customers on arenaflex product offerings, best practices, and processes, leading them to effectively integrate digital interviewing into their talent acquisition workflows


• Serve as the voice of the customer internally, advocating for client needs and representing customer perspectives in product roadmap discussions


• Build and maintain strong partnerships with sales, product management, and marketing teams to ensure a unified customer experience


• Develop and deliver training sessions that empower customers to leverage arenaflex's full capabilities


• Create thought leadership content that positions arenaflex as the industry authority in talent experience innovation

What We're Looking For

Essential Qualifications

• 3+ years of related experience in customer success, account management, or client services


• Proven experience managing enterprise or strategic-level customer relationships in a B2B environment


• Experience in software-as-a-service (SaaS) or technology environments is strongly preferred


• Demonstrated success consulting with Fortune 500 companies or equivalent enterprise organizations


• Background in sales, consulting, training or leading new initiatives in a corporate environment


• Expertise in project management and change management methodologies


• Passion for outstanding customer service with a relentless execution focus


• Robust organizational and prioritization skills with the ability to manage multiple complex accounts simultaneously


• Strong working knowledge of the human resources and talent acquisition function


• Exceptional written and verbal communication skills — you can influence, persuade, and negotiate with ease


• Ability to quickly negotiate and reach consensus across diverse groups and teams


• Collaborative, forward-thinking mindset who thrives in a team environment


• Strong, pragmatic approach for achieving rapid results in a fast-paced, high-growth market space


• Energetic self-starter with the ability to work independently and remotely


• Strong work ethic with an innate desire to innovate and grow


• Proficiency in Google Workspace, Microsoft Office, and Salesforce

Preferred Qualifications

• Experience with customer health scoring and adoption metrics


• Background in HR technology or talent acquisition platforms


• MBA or advanced degree in business, HR, or related field


• Experience with CS platforms like Gainsight, Totango, or ChurnZero


• Understanding of data analytics and reporting for customer success

Travel Expectations

Customer Success Managers at arenaflex are expected to travel occasionally — up to 30% of the time — to support critical customer meetings, attend industry conferences, and participate in regional events. This may involve occasional overnight travel. However, much of the role can be effectively managed remotely, making it ideal for professionals who value flexibility while maintaining meaningful in-person connections.

What arenaflex Offers You

We believe in rewarding your passion, dedication, and contributions with a comprehensive benefits package designed to support your wellbeing, growth, and work-life balance:

• Flexible Paid Time Off — We trust you to manage your time and offer generous PTO policies that encourage rest, rejuvenation, and personal pursuits


• Comprehensive Medical, Dental, and Vision Insurance — Full coverage for you and your family, because your health matters


• 12 Weeks Maternity & Adoption Leave — We support growing families with industry-leading parental leave policies


• 401(k) Matching — Plan for your future with competitive retirement savings options


• Professional Development — Continuous learning opportunities, certifications, and career growth pathways


• Inclusive Culture — Be part of a community that values diversity, inclusion, and belonging


• Innovation Environment — Work with cutting-edge technology and shape the future of talent acquisition

Our Commitment to Inclusion

At arenaflex, we are committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.

We are an equal opportunity employer committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation. Your unique perspective and experiences are valued here. We encourage candidates from all backgrounds to apply.

Ready to Make an Impact?

If you're ready to join a company that's transforming the talent experience landscape, if you're passionate about customer success and want to work with innovative clients, if you're looking for a fully remote role with real strategic influence — then arenaflex is waiting for you.

This is your opportunity to be part of something bigger. To drive meaningful change in how organizations hire. To grow your career with a team that celebrates innovation, inclusion, and exceptional results.

Apply today and let's shape the future of talent acquisition together!

arenaflex is currently hiring in the following states: AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI