Customer Service Representative - Healthcare Member & Provider Support Specialist (Remote Work Available)

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at arenaflex means you have the opportunity to drive real change by transforming healthcare delivery across the nation. As a Customer Service Representative, you won't just be answering phones—you'll be a vital part of a mission-driven team that's passionate about making a real difference in people's lives every single day.

To better serve our customers, we're creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts, we are proud to share that industry analysts have recognized arenaflex among America's leading mid-size employers and top places to work in the healthcare industry.

At arenaflex, we believe that exceptional customer service is the foundation of great healthcare. That's why we're looking for dedicated, empathetic, and solution-oriented individuals to join our team as Customer Service Representatives. If you have a passion for helping others and want to build a rewarding career in the healthcare industry, this is your opportunity to shine!

About This Role

As a Customer Service Representative at arenaflex, you play an essential role in ensuring that the customers we serve are provided with first-call resolution. Our customers often have questions that they are not able to resolve themselves, and you help resolve those questions by providing information, education, and compassionate support. You'll be the voice of arenaflex—making a positive impact on members and providers who depend on us for their healthcare needs.

You will execute a wide variety of tasks including managing inbound and outbound calls, conducting research on claim status, and investigating requests. Your hard work and commitment to provide excellent service will ensure that our customers feel they have received the level of support they expect. Occasionally, issues will require additional support, and you will escalate them appropriately. You will also document all your work to help ensure accuracy, identify trends, and improve processes.

The Customer Service Representative II provides inbound and/or outbound customer service support, ensuring delivery of accurate, complete, and timely information pertaining to member policies and coverage while thoroughly documenting all calls. They conduct research to provide claims status, as well as investigate routine requests and escalate all call issues as required. Customer Service Representatives at arenaflex serve both our members and healthcare providers, including doctors, facilities such as clinics, hospitals, skilled nursing facilities, and vendors across multiple geographic locations.

What You Will Love

At arenaflex, we believe in rewarding our team members for their dedication and hard work. Here are just some of the benefits and perks you can expect when you join our team:

• Consistent Set Schedule: Enjoy a predictable Monday through Friday schedule with 8-hour shifts between 5:00 a.m. and 8:00 p.m. Pacific Time, providing you with excellent work-life balance.


• Career Progression Opportunities: We invest in your growth! As part of arenaflex, you'll have clear pathways to advance your career within the organization.


• Comprehensive Training: Receive twelve weeks of paid virtual training (100% attendance required) to set you up for success in your role.


• Remote Work Flexibility: Work from home full-time as a 40-hour-per-week team member. Enjoy the convenience of working in your comfortable home office environment.


• Home Office Support: Upon successful graduation of the 12-week training class, arenaflex will provide a one-time pre-tax allotment of $500 (minus taxes) towards home office furniture.


• Generous Benefits Package: Comprehensive benefits starting on Day 1, including medical, dental, vision, PTO, and incredible retirement packages.

What You Will Do

As a Customer Service Representative, your daily responsibilities will include:

• Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution, de-escalates calls, as well as provides caller education, through clear and accurate exchange of information.


• Follow up, resolve, and document issues in a timely manner. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.Follow up on pended items and route incoming paperwork to correct departments for completion.


• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements and ensuring strict confidentiality.


• Perform with reliable and consistent behaviors, meet performance goals and metrics, and maintain excellent attendance.


• Other duties as assigned.

What You Will Bring

Minimum Qualifications (Required):

• High School Diploma or GED


• One (1) year of previous customer service experience


• Experience with MS Office or other computer platforms

Preferred Qualifications:

• Two (2) years of college-level courses or two (2) years' work experience with phone-related customer service


• Healthcare, benefits, call center, claims processing, or Facets experience

Skills and Competencies for Success

To thrive in this role at arenaflex, you'll need to demonstrate the following skills and competencies:

• Communication Skills: Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically.


• Problem-Solving Abilities: Strong analytical skills to research issues, identify solutions, and resolve customer concerns effectively.


• Technical Proficiency: Comfortable learning new software systems and navigating multiple platforms simultaneously.


• Attention to Detail: Meticulous approach to documentation and data entry to ensure accuracy.


• Emotional Intelligence: Ability to empathize with customers, de-escalate tense situations, and maintain professionalism under pressure.


• Time Management: Strong organizational skills to handle multiple tasks and meet deadlines effectively.


• Team Player: Collaborative mindset with the ability to work effectively with colleagues across departments.

Career Growth and Learning Opportunities

At arenaflex, your career development is our priority. We believe in investing in our employees' growth through continuous learning and advancement opportunities. As you excel in your role as a Customer Service Representative, you'll have access to:

• Internal Promotion Paths: Clear advancement opportunities to senior customer service roles, team lead positions, and supervisory roles within the organization.


• Professional Development: Ongoing training programs to enhance your skills and knowledge in healthcare customer service.


• Cross-Functional Experience: Opportunities to explore different departments and functions within arenaflex.


• Tuition Assistance: Support for undergraduate and graduate degree programs to help you further your education.

Whether you're just starting your career or looking to advance in the healthcare industry, arenaflex provides the foundation and support you need to succeed.

Work Environment and Company Culture

At arenaflex, we foster a culture of inclusivity, collaboration, and innovation. We believe that diverse perspectives make us stronger, and we're committed to creating an environment where every employee feels valued and respected. Our inclusive culture encourages creativity, teamwork, and continuous improvement.

You'll be part of a supportive team that genuinely cares about each other's success. We celebrate achievements, recognize hard work, and provide the resources you need to thrive. Our remote work environment allows you to work comfortably from home while staying connected with your team through advanced collaboration tools and regular communication.

We also prioritize employee wellness with various programs and resources designed to support your physical, mental, and emotional well-being. From wellness incentives and onsite services to discount programs and generous paid time off, arenaflex is dedicated to helping you maintain a healthy work-life balance.

Compensation and Benefits

We recognize that our employees are our most valuable asset, and we're committed to providing competitive compensation and comprehensive benefits. In addition to the perks mentioned earlier, arenaflex offers:

• Medical, vision, and dental coverage


• Life and disability insurance


• Retirement programs (401K employer match and pension plan)


• Wellness incentives, onsite services, and a discount program


• Tuition assistance for undergraduate and graduate degrees


• Generous Paid Time Off to reenergize


• Free parking (for office-based activities)

National Salary Range: $36,600.00 - $54,900.00

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.

Equal Employment Opportunity

arenaflex is an equal opportunity/affirmative action employer. arenaflex seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information, or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at arenaflex, please contact arenaflex Human Resources for assistance.

Join Our Team Today!

Are you ready to make a meaningful difference in people's lives while building a rewarding career? At arenaflex, you'll do work that matters. You'll be part of a team that's transforming healthcare and making it work better for everyone.

We invite you to apply now and take the first step toward an exciting career with arenaflex. If you're passionate about customer service, committed to excellence, and want to be part of something bigger than yourself, we encourage you to join our team.

Apply today and discover why arenaflex is a great place to work, grow, and thrive!