Join arenaflex: Shaping the Future of AI and Machine Learning

Are you ready to be at the forefront of technological innovation? Welcome to arenaflex, where we are transforming how organizations leverage artificial intelligence and machine learning to solve their most complex business challenges. As a Customer Engineer specializing in AI/ML within our Healthcare and Life Sciences (HCLS) division, you will play a pivotal role in helping our customers unlock the full potential of cutting-edge machine learning technologies.

At arenaflex, we believe that the future of business lies in the intelligent application of technology. Our cloud platform is engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. We are dedicated to helping our customers—from startups to Fortune 500 enterprises, from educational institutions to government agencies—see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will have the unique opportunity to shape the future of how businesses of all sizes use technology to connect with customers, employees, and partners.

The healthcare and life sciences industry is undergoing a revolutionary transformation, and arenaflex is leading the charge. We are seeking an experienced and passionate Customer Engineer to join our team as a machine learning subject matter expert. In this role, you will work closely with our Technical Sales teams to differentiate arenaflex Cloud, helping prospective customers and partners understand the power of our AI/ML capabilities. You will explain technical features, help customers design architectures, and problem-solve any potential roadblocks along their digital transformation journey.

What You Will Do

As a Customer Engineer at arenaflex, you will be the bridge between our innovative technology and our customers' success. Your primary responsibility will be to provide machine learning expertise that supports the technical relationship with arenaflex's customers across the healthcare and life sciences sector. This includes conducting product and solution briefings, leading proof-of-concept work, and partnering directly with product management to prioritize solutions that impact customer adoption to arenaflex Cloud.

Key Responsibilities

Business Development Support: Work collaboratively with the team to identify and qualify business opportunities. Understand key customer technical objections and develop strategic approaches to resolve technical blockers that stand in the way of customer success.

Technical Expertise: Serve as the subject matter expert in machine learning, providing deep technical knowledge to support the technical relationship with arenaflex's customers. This includes delivering product and solution briefings that showcase the power of arenaflex's AI/ML capabilities.

Proof of Concept Development: Lead and execute proof-of-concept work that demonstrates the value of arenaflex Cloud solutions. Design and implement prototypes that showcase how our technology can solve real-world healthcare and life sciences challenges.

Customer Integration: Work closely with customers to demonstrate and prototype arenaflex Cloud product integrations in their specific environments. Provide hands-on technical guidance to ensure successful implementation.

Architecture Recommendation: Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement complete solutions using best practices on arenaflex Cloud. Ensure that customers receive scalable, secure, and efficient architectures tailored to their needs.

Hardware Innovation: Help customers leverage specialized Machine Learning (ML) hardware developed by arenaflex, including Tensor Processing Units (TPUs). Work closely with customers and product development teams to shape the future of our TPU platform.

Travel and Engagement: Travel to customer sites, conferences, and other related events as needed to build relationships, deliver presentations, and provide on-site technical support.

What We're Looking For

We are seeking a candidate who combines deep technical expertise with exceptional communication skills. You should be comfortable engaging with both technical stakeholders and executive leaders, translating complex concepts into business value.

Minimum Qualifications

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

10 years of experience as a pre-sales engineer at an enterprise technology company or a similar customer-facing role.

Proven experience engaging with, and presenting to, technical stakeholders and executive leaders.

Hands-on experience with big data, machine learning, and numerical programming frameworks such as TensorFlow, Python, and MATLAB.

Preferred Qualifications

Master's degree in Computer Science or a related technical field.

Experience in building machine learning solutions and leveraging specific machine learning architectures including deep learning, LSTM, and convolutional networks.

Experience in architecting and developing software or infrastructure for scalable, distributed systems.

Experience in data and information management as it relates to big data trends and issues within businesses.

Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud and IT technology space.

Experience in the healthcare and life sciences industry is a strong plus, with understanding of industry-specific compliance requirements and data governance.

Skills and Competencies for Success

To thrive in this role at arenaflex, you will need a unique combination of technical depth and business acumen. The ideal candidate will possess:

Technical Mastery: Deep knowledge of machine learning frameworks, big data technologies, and cloud architectures. You should be comfortable working with TensorFlow, Python, and other numerical programming tools.

Communication Excellence: The ability to translate complex technical concepts into clear, compelling narratives for both technical and executive audiences. You must be able to present with confidence and authority.

Problem-Solving Skills: A strategic mindset that allows you to identify technical blockers and develop innovative solutions that address customer challenges.

Customer Focus: A genuine passion for customer success. You should be motivated by helping others achieve their goals and see the value of emerging technologies.

Adaptability: The ability to learn quickly and stay current with emerging technologies, methodologies, and solutions in the rapidly evolving cloud and AI landscape.

Collaboration: Strong teamwork skills with the ability to work effectively across departments, including Sales, Product Management, and Engineering teams.

Career Growth and Learning Opportunities

At arenaflex, we are committed to the professional development of our employees. As a Customer Engineer, you will have access to extensive training and growth opportunities that will help you advance in your career.

You will work alongside some of the brightest minds in the industry, learning from experts in machine learning, cloud architecture, and enterprise sales. Our collaborative environment encourages knowledge sharing and continuous learning. You will have the opportunity to attend conferences, participate in internal training programs, and earn certifications in cutting-edge technologies.

As you grow in your role, you will have the chance to take on increased responsibilities, lead larger accounts, and potentially move into leadership positions within our Technical Sales organization. The skills you develop as a Customer Engineer—combining technical expertise with business acumen—are highly valued and transferable across the technology industry.

Work Environment and Culture

Arenaflex is proud to foster a workplace culture that values diversity, inclusion, and innovation. We believe that the best ideas come from collaborative environments where everyone feels empowered to contribute. Our hybrid workplace model offers flexibility, allowing you to balance remote work with in-office collaboration.

Our team is made up of individuals from diverse backgrounds who share a common passion for technology and customer success. We celebrate differences and believe that diversity strengthens our organization. You will find a supportive community that encourages creativity, experimentation, and personal growth.

At arenaflex, we are committed to maintaining an environment where employees can do their best work. We offer state-of-the-art office spaces equipped with the latest technology, comfortable collaboration areas, and amenities that make coming to work a pleasure. Whether you prefer working remotely or in-office, you will have the tools and resources you need to succeed.

Compensation, Perks, and Benefits

We recognize that our employees are our most valuable asset, and we are committed to providing competitive compensation and comprehensive benefits. The US base salary range for this full-time position is $139,000-$213,000, plus bonus, equity, and benefits.

In addition to competitive pay, arenaflex offers a comprehensive benefits package that includes:

Health and Wellness: Comprehensive health insurance coverage including medical, dental, and vision plans. Mental health support and wellness programs to help you stay healthy and balanced.

Retirement Plans: 401(k) retirement savings plan with generous company matching to help you plan for the future.

Professional Development: Tuition reimbursement, certification support, and access to internal training programs to help you continue growing professionally.

Work-Life Balance: Flexible working arrangements, generous paid time off, and parental leave to support your personal life.

Equity: Equity participation in the company, so you can share in our success as we grow together.

Perks: Access to exclusive employee perks, discounts, and wellness programs.

We believe in rewarding our employees for their hard work and dedication. Our compensation packages are designed to be competitive within the industry, ensuring that you are recognized for the value you bring to arenaflex.

Join the arenaflex Team

If you are passionate about technology, thrive in customer-facing roles, and want to be part of a team that is shaping the future of AI and machine learning, we want to hear from you. At arenaflex, you will have the opportunity to work with cutting-edge technology, solve complex challenges, and make a real impact on businesses across the healthcare and life sciences industry.

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply today and join the arenaflex team. Together, we can help organizations transform their businesses through the power of AI and machine learning. Your next career opportunity awaits!

Customer Engineer, AI/ML, Healthcare & Life Sciences Solutions Expert