Client Care Specialist (Remote)

• *Why This Role Stands Out**

This isn’t a ticket-queue support role.

You’ll be the person clients actually rely on, the one who helps them get real value from the services they’ve invested in.

You’ll work directly with business clients across a range of industries, helping them navigate solutions, uncover additional opportunities, and make sure nothing falls through the cracks.

If you like being the go-to person, building relationships, and having a voice in how clients grow, this role tends to click.
• *What You’ll Be Doing
• Act as the primary point of contact for active clients
• Guide clients through onboarding, setup, and ongoing use of services
• Answer questions, solve issues, and keep communication clear and timely
• Identify opportunities to expand or enhance client solutions when relevant
• Track client progress and ensure a smooth, organized experience
• Collaborate with internal teams to support client goals
• *What You’ll Get
• Fully remote setup with all equipment provided
• Monthly stipends (lunch, home office, or wellness support)
• Exclusive discounts with partner brands and service providers
• Quarterly company-paid conferences and team meetups
• Annual retreats in travel destinations
• A structured onboarding process with ongoing support
• *Who This Works Well For
• Strong communicators who enjoy working directly with people
• Organized individuals who can manage multiple client relationships
• Those coming from customer service, hospitality, retail, or admin roles
• People who like helping others while also contributing to growth
• *Additional Details
• Remote role, open to candidates across Canada
• No prior industry experience required, training is provided

Job Type: Full-time

Pay: $20.00-$28.00 per hour

Benefits
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Wellness program
• Work from home

Work Location: Remote