Clerk Maintenance Services

Ahold Delhaize USA is a division of a global food retailer, responsible for managing various grocery brands. The Clerk Maintenance Services role involves coordinating facility-related maintenance and repairs for Food Lion Stores and corporate facilities, ensuring they remain safe and operational.

Responsibilities

• Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related service and maintenance issues
• Processes phone, email and computer-entered requests for service in a timely manner to ensure that stores are safe, compliant and fully operational to serve customers
• Processes and follows up on 154,000(+) work orders annually
• Maintains 98% ratio of suspense to open work orders
• Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working order
• Based on an assessment of the situation, determines whether a service technician/contractor is required, and dispatches the appropriate service technician/contractor as needed
• Ensures work orders are keyed properly and flagged for accounting procedures including such things as account numbers, location numbers and whether to capitalize expenses
• Works closely with government officials to avoid fines and penalties that would have a negative impact on our company
• Ensures safety procedures and standard operating procedures are followed
• Complies with all Auditing Procedure reports identified in the Facilities Services Overview of Systems Procedures
• Effectively communicates the sequence of activities that will resolve the issue and provides status updates as appropriate
• Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers, ovens, etc.)
• Informs maintenance supervisors of any changes needed because of vendor changes
• Assists in development of accurate and attainable repair expense budgets and forecasts for retail facilities
• Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented
• Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets

Skills

• Coordinates facility-related maintenance, repairs and replacements for Food Lion Stores and corporate facilities
• Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related service and maintenance issues
• Processes phone, email and computer-entered requests for service in a timely manner to ensure that stores are safe, compliant and fully operational to serve customers
• Processes and follows up on 154,000(+) work orders annually
• Maintains 98% ratio of suspense to open work orders
• Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working order
• Based on an assessment of the situation, determines whether a service technician/contractor is required, and dispatches the appropriate service technician/contractor as needed
• Ensures work orders are keyed properly and flagged for accounting procedures including such things as account numbers, location numbers and whether to capitalize expenses
• Works closely with government officials to avoid fines and penalties that would have a negative impact on our company
• Ensures safety procedures and standard operating procedures are followed
• Complies with all Auditing Procedure reports identified in the Facilities Services Overview of Systems Procedures
• Effectively communicates the sequence of activities that will resolve the issue and provides status updates as appropriate
• Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers, ovens, etc.)
• Informs maintenance supervisors of any changes needed because of vendor changes
• Assists in development of accurate and attainable repair expense budgets and forecasts for retail facilities
• Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented
• Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets
• Excellent verbal and written communication skills
• Excellent problem solving/decision making skills
• Ability to prioritize and effectively handle multiple tasks and projects to meet deadlines
• Ability to interact with associates and management at all levels of the company
• Ability to work in a fast pace environment
• Versatile and able to learn new processes and technical subject matter
• Ability to work independently in a team environment and adapt to changing priorities
• Ability to prioritize daily work-related functions, projects, and repair needs for their categories, while maintaining effective communication to all teams involved
• Ability to maintain a courteous disposition in stressful situations

Company Overview

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