Claims Adjuster (Auto)

Definity is a Canadian company that values employee talent and development, offering a career in loss adjustment. The Claims Adjuster role involves investigating and settling automobile claims while providing excellent service to customers and managing the claims process efficiently.

Responsibilities

• Reporting to the Team Leader, you’ll be responsible for investigating and settling automobile claims
• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage auto telephone claims until resolution
• Fully explain the claim process to all customers in a way they will easily understand
• Confirm whether claims are covered under a customer’s policy
• Ensure all claims are promptly investigated
• Work with the customer and preferred vendors to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies

Skills

• AEC or College Diploma is needed
• Experience handling automobile with a good understanding of terminology and auto policies
• Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• You perform well in a busy operation and remain calm under pressure
• Excellent written and verbal communication skills
• Bilingual (French and English)
• High degree of proficiency with English and French is required to service customers, both internal to the company and external, across Canada
• This role requires successful clearance of background checks (including criminal checks and leadership references)
• Previous customer service is a definite asset
• Individuals who are in the process of obtaining their insurance license will also be considered for this position

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Company Overview