Claims Account Representative 1

The Ohio Attorney General's Office is currently seeking candidates for a Claims Account Representative 1 position in the Collections Enforcement Section. The successful candidate will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies.

Responsibilities

• Collects delinquent taxes and/or monies owed to state agencies
• Handles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information on video display terminal)
• Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information)
• Maintains accounts on debt owed to State (e.g., reviews inventory daily to determine status of payments and maintains daily log sheet for supervisor)
• Issues praecipes and cites permits
• May assign and/or reassign cases and/or assessments to special counsel when necessary
• Negotiates repayment with debtor, legal, and/or other government representatives
• Closes accounts which have made restitution
• Performs general clerical tasks (e.g., reviews correspondence and checks, sends correspondence, provides general information, filing, answers telephones, and photocopies)

Skills

• High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures
• 1 course or 3 months training in English composition and grammar or business communication
• Formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals
• 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment
• Completion of associates core program in business administration, communications, English or related fields or equivalent of Minimum Class Qualifications For Employment noted above

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