Claim Representative Trainee - Auto Physical Damage (Hybrid - Canton, MA)

Intact Insurance Specialty Solutions is dedicated to helping people and businesses prosper through customized insurance solutions. The Claim Representative Trainee will participate in a 12-month training program to develop skills in investigating and resolving auto physical damage claims under supervision.

Responsibilities

• Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages for routine claims
• Determines exposure, establishes adequate initial reserves and makes timely adjustments within authority level, as required
• Within authority level, assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers
• Identifies questionable claims and consults with SIU for further direction as appropriate
• Under close supervision, may determine settlement value of the loss and negotiate proper settlement of claims within authority
• Provides recommendations for settlement and disposition of claims exceeding authority level
• May utilize liability tools
• Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate
• As this is a developmental role, completes required learning programs and on the job training as needed
• Depending on the case load and business, may be working toward getting state approved license or certificate
• Anticipates and meets all customer needs (internal and external)

Skills

• Bachelor's degree preferred, with some business or insurance background
• 0 - 1 years of claims experience
• Must be able to obtain an adjuster license no later than October 1, 2026, with dedicated training and study time provided

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs
• Life and disability insurance
• Paid parental leave
• A variety of additional voluntary benefits

Company Overview