Autism Care Navigator - ABA Services Family Support Specialist (Remote Position | Pennsylvania, New Jersey, Delaware)

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Join arenaflex: Where Compassion Meets Innovation in Healthcare

Are you passionate about making a meaningful difference in the lives of families navigating autism spectrum disorder? Do you thrive in a role where your dedication to customer service can transform how families access critical behavioral health services? If so, arenaflex invites you to join our dynamic team as an Autism Care Navigator and help us redefine what's possible in healthcare support.

At arenaflex, we believe that exceptional healthcare goes beyond medical treatments—it's about creating connections, providing guidance, and walking alongside families through their most challenging moments. Our mission to enhance the health and well-being of the people and communities we serve drives everything we do. As an Autism Care Navigator, you'll be at the forefront of this mission, serving as a lifeline for families who need guidance, support, and advocacy as they navigate the complex world of autism diagnosis, Applied Behavior Analysis (ABA) therapy, and ongoing care management.

This is more than just a job—it's an opportunity to become an essential part of families' journeys, helping them access the services their children need to thrive. If you're ready to bring your drive for excellence, commitment to teamwork, and passion for customer care to a purpose-driven organization, we encourage you to explore this rewarding opportunity.

About the Role: Autism Care Navigator

As an Autism Care Navigator at arenaflex, you'll serve as the dedicated single point of contact for families with children who are receiving services through our Autism Case Management program. Your primary responsibility is to ensure that every family receives seamless, compassionate support as they access diagnostic services, ABA therapy, and other critical care pathways. This role requires a unique blend of clinical knowledge, interpersonal skills, and organizational prowess—along with an unwavering commitment to improving member experiences.

In this position, you'll have the opportunity to build genuine relationships with families during what can often be a stressful and overwhelming time. You'll be the friendly voice on the phone, the knowledgeable resource who can explain benefits, and the diligent advocate who ensures no family falls through the cracks. Your work will directly impact the health outcomes and quality of life for children with autism and their families across Pennsylvania, New Jersey, and Delaware.

Key Responsibilities

As an integral member of our Autism Care team, you will be responsible for:

• Member and Provider Support: Respond to inbound inquiries from families and healthcare providers regarding autism spectrum disorder, ABA therapy benefits, mental health and substance use disorder services, community resources, care management programs, and organizational policies and procedures. Your expertise will help demystify complex healthcare processes for families seeking answers.
• Proactive Family Outreach: Conduct outbound calls to member families to introduce them to the Autism Case Management program, educate them about available resources, screen for care management needs or referral opportunities, and support the collection of essential program documentation. You'll be the bridge that connects families to the services they need.
• Provider Network Collaboration: Work closely with our network of providers to identify appropriate referrals for diagnostic evaluations, ABA therapy, and specialty care services. Your collaborative efforts will help ensure families receive timely access to qualified professionals.
• Authorization Support: Provide follow-up communications to ensure families and providers have all information required for authorization processes, reducing delays in care delivery.
• Care Coordination: Partner with lead Autism care managers to address identified member and family needs, including participation in rounds and team meetings. You'll contribute to coordinated care planning that addresses the holistic needs of each family.
• Quality Service Delivery: Promote excellence in service delivery and effective care transition planning to achieve optimal health outcomes for members. Your efforts will help reduce the burden that families face when managing a long-term disability.
• Network Operations Partnership: Collaborate with Network Operations staff to facilitate access to appropriate providers within members' geographic areas, ensuring geographic accessibility doesn't become a barrier to care.
• Communication Facilitation: Prepare and distribute manual letters, faxes, and other communications to members and providers to support departmental operations and ensure critical information reaches the right people.
• Administrative Support: Provide comprehensive administrative support to clinical staff, including building cases in our systems to initiate Utilization Management processes and maintaining thorough documentation of all interactions.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree in Social Work, Psychology, or a related healthcare field from an accredited institution
• Three (3) or more years of experience working in a healthcare or managed care setting, demonstrating familiarity with the complexities of health insurance operations
• Strong proficiency in Microsoft Outlook, Word, and Excel, as well as Adobe Acrobat and general data processing capabilities
• The ability to document information accurately while simultaneously managing phone conversations—a skill that requires exceptional multitasking abilities
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and empathetically
• Strong interpersonal skills that enable you to build rapport with families, providers, and colleagues alike
• Outstanding organizational skills with keen attention to detail
• Solid assessment and engagement skills that enable you to identify family needs and connect them with appropriate resources
• A basic understanding of diagnostic requirements for autism spectrum disorder and related conditions
• The ability to facilitate referrals for diagnostic testing and specialty evaluations
• Foundational knowledge of medical comorbidities commonly associated with autism
• Familiarity with behavioral health and medical terminology

Preferred Qualifications

While not required, the following qualifications will help you stand out:

• A Bachelor's degree combined with five (5) or more years of experience in healthcare or managed care settings
• Direct experience working with individuals with autism or other developmental disabilities and their families, demonstrating genuine understanding of their unique challenges and strengths
• Bilingual proficiency in English and Spanish, which would enable you to serve our diverse member population more effectively

Key Attributes for Success

At arenaflex, we value team members who embody certain essential characteristics:

• Self-Motivation: You bring an internal drive to excel and take initiative without requiring constant direction
• Independent Contributor: You can work autonomously to meet team objectives while maintaining accountability for your results
• Professional Demeanor: You maintain composure and professionalism regardless of the nature or circumstances of any interaction
• Adaptability: You thrive in fast-paced, changing environments and can manage multiple competing priorities with grace
• Collaborative Spirit: You recognize that exceptional patient care happens through teamwork and are willing to contribute to a positive, team-oriented atmosphere

Why arenaflex? Culture, Benefits, and Growth Opportunities

When you join arenaflex, you become part of something bigger than yourself. We're an organization committed to transforming healthcare delivery and improving the lives of the communities we serve. Our culture is built on values of integrity, compassion, innovation, and excellence—and we live these values every day in how we treat our associates, our members, and our partners.

We understand that our greatest asset is our people. That's why we're committed to investing in your professional growth and development. As an Autism Care Navigator, you'll have access to ongoing training opportunities that will expand your knowledge of autism spectrum disorders, ABA therapy, and care coordination best practices. You'll work alongside experienced professionals who will mentor you and help you develop the skills needed to excel in this role.

Our comprehensive benefits package is designed to support your well-being and help you achieve work-life balance. As a fully remote position, you'll enjoy the flexibility to work from the comfort of your home office while remaining connected to your team through virtual collaboration tools. You'll have the freedom to create a work environment that supports your productivity and professional success.

Additionally, arenaflex offers competitive compensation packages that recognize your experience and contributions. Our benefits include health insurance options, retirement savings plans, paid time off, and various wellness programs designed to support your physical, emotional, and financial well-being. We believe that when our team members thrive, our organization thrives—and we're committed to helping you build a rewarding career with us.

Work Location: Fully Remote

This position is designated as fully remote, meaning you will not be required to report to any of arenaflex's physical office locations to perform your work. However, to ensure effective collaboration and compliance with regional requirements, the work must be performed within the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

As a remote team member, you'll have access to the technology and resources you need to succeed, including a company-provided laptop and the necessary software systems. You'll participate in virtual team meetings, training sessions, and ongoing communications with your colleagues and supervisors. This role offers the perfect blend of independence and connection—allowing you to serve families from your home office while remaining an integral part of our team.

Note: You must have access to an Android or iOS device compatible with the free Microsoft Authenticator app, which will be required for secure authentication purposes.

Join Our Mission

At arenaflex, we believe that diversity strengthens our organization and enables us to serve our communities more effectively. We're proud to be an Equal Opportunity Employer, and we're committed to providing equal employment opportunities to all qualified individuals regardless of their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, disability, or any other characteristic protected by law.

We invite you to bring your unique talents, experiences, and perspectives to arenaflex and join us in our mission to enhance the health and well-being of the people and communities we serve. If you're ready to make a difference in the lives of families affected by autism, we encourage you to apply today and become part of something truly meaningful.

Take the first step toward a rewarding career where your compassion, skills, and dedication can transform lives. We look forward to welcoming you to the arenaflex family!