Join arenaflex and Lead the Way in Data-Driven Customer Experience
Are you ready to be part of something extraordinary? At arenaflex, we believe in the power of data to transform how we understand and serve our customers. We're not just building products—we're crafting experiences that impact millions of lives around the world. As a Senior Statistics Architect at arenaflex, you'll play a pivotal role in shaping our Voice of Customer (VOC) program, working at the intersection of big data technology, advanced analytics, and customer-centric innovation.
When you join arenaflex, you're not just accepting a job—you're becoming part of a global family that values integrity, collaboration, and excellence. We pride ourselves on creating an environment where every colleague feels seen, heard, and valued. Together, we win as a team, and your contributions will directly influence how we deliver world-class customer experiences across more than 20 countries and in over 10 languages.
About the Voice of Customer Team
Our Customer Listening Team manages one of the most comprehensive Voice of Customer programs in the industry. With over 5 million customer surveys received annually across our Consumer, Business, and Service Provider segments, we handle a massive volume of feedback that drives strategic decisions across the organization. This end-to-end VOC technique includes the design and programming of customer experience surveys—spanning 40+ research studies—that help us understand what our customers truly think, feel, and need.
As the Senior Statistics Architect, you'll be instrumental in transforming and innovating this end-to-end Voice of Customer methodology. You'll work with cutting-edge technologies and collaborate with cross-functional teams to ensure that customer insights are captured, processed, and delivered with unprecedented accuracy and speed.
What You'll Do
Your primary responsibility will be to help develop and maintain our next-generation Voice of Customer platform, sourced from our Cornerstone data infrastructure and integrated with the survey and dashboard capabilities powered by Qualtrics. This role requires a unique blend of technical expertise, business acumen, and collaborative spirit.
Key Responsibilities:
- Platform Development & Maintenance: Lead the enhancement and upkeep of the Voice of Customer technology platform, ensuring seamless integration between Cornerstone and Qualtrics survey systems.
- Business Requirements Definition: Work closely with application teams to define, structure, and capture comprehensive business requirements that translate into powerful data solutions.
- Data Architecture Design: Architect and build robust data models that support optimal data processing and standardized metric definitions across the enterprise.
- Big Data Solutions: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions while ensuring data quality and accuracy through intensive testing.
- Technical Leadership: Provide guidance and mentorship to enhance team capabilities and drive efficiency in computing programs using the big data ecosystem.
- Analysis & Development: Power consumer story analysis and elaboration, design and develop software programs, and create automation tools that streamline processes.
- Process Automation: Proactively identify and automate manual tasks to improve quality, efficiency, and overall team productivity.
- Cross-Functional Collaboration: Partner effectively with teams across the organization to prioritize, define, develop, and test data solutions for various use cases within the VOC end-to-end process.
What We're Looking For
We seeking a candidate who thrives in a dynamic, fast-paced environment and is passionate about leveraging data to drive meaningful business outcomes. The ideal candidate will have a proven track record of delivering complex data solutions and be comfortable working at the intersection of technology and business strategy.
Essential Qualifications:
- Technical Expertise: Hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell Scripting languages with a minimum of 3+ years in data-driven projects.
- Agile Methodology: Familiarity with Agile delivery methodologies, including experience with incremental product development and regular collaboration with business stakeholders.
- Collaboration Skills: Strong ability to work with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
- Big Data Ecosystem: In-depth knowledge of big data technologies and the ability to leverage them for innovative solutions.
- Problem-Solving Mindset: A proactive approach to identifying challenges and developing creative solutions.
Preferred Qualifications:
- Experience with Qualtrics or similar survey platforms
- Knowledge of customer experience research methodologies
- Experience working in financial services or consumer-facing industries
- Understanding of data governance and quality assurance best practices
- Strong communication skills with the ability to present complex technical concepts to non-technical stakeholders
Why arenaflex?
At arenaflex, we believe that our greatest asset is our people. We're committed to returning to our colleagues and their families with benefits and programs that support their holistic well-being. This means we prioritize their physical, financial, and mental health through every stage of their career and life journey.
Compensation & Benefits:
- Competitive Base Salaries: We offer industry-leading compensation packages that reflect your skills, experience, and contributions.
- Performance Bonuses: Our incentive programs reward exceptional performance and drive to exceed expectations.
- Financial Well-Being & Retirement: Comprehensive retirement plans and financial wellness programs to help you plan for the future.
- Flexible Work Models: Choose from hybrid, onsite, or fully remote arrangements depending on your role and business needs.
- Generous Parental Leave: Paid leave policies that support you during life's most precious moments (varies by location).
- Health & Wellness Facilities: Free access to international on-site health centers staffed with nurses and doctors (availability varies by location).
- Mental Health Support: Free and confidential counseling assistance through our Healthy Minds program.
- Career Development: Extensive education opportunities and career growth pathways to help you reach your full potential.
Our Culture & Values
At arenaflex, we're more than a company—we're a community. Our values guide everything we do, from how we serve our customers to how we treat each other. We believe in:
- Integrity: Doing the right thing, even when no one is watching.
- Collaboration: Winning together as a team and celebrating collective achievements.
- Inclusion: Creating an environment where every person feels seen, heard, and like they belong.
- Excellence: Striving to deliver first-class experiences every single day.
- Innovation: Embracing new technologies and approaches to solve complex challenges.
Career Growth Opportunities
We invest heavily in the growth and development of our colleagues. As a Senior Statistics Architect at arenaflex, you'll have access to:
- Mentorship from industry leaders and subject matter experts
- Continuous learning opportunities through our internal training programs
- Exposure to cutting-edge technologies and methodologies
- Clear career progression pathways tailored to your aspirations
- Cross-functional project opportunities that expand your skill set
- Participation in industry conferences and professional development events
Your career at arenaflex isn't just about what you do today—it's about where you're headed tomorrow. We're committed to helping you achieve your full potential.
Join Our Team
If you're ready to make an impact, grow your career, and be part of something truly meaningful, we invite you to apply for this exciting opportunity. At arenaflex, you'll find more than a job—you'll find a place where you can belong, contribute, and thrive.
Bring your skills, your passion, and your unique perspective. Together, we'll continue to lead the way in delivering exceptional customer experiences and shaping the future of our industry.
Apply now and become part of the arenaflex family!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.