**Rewritten Job Title:**

Experienced Bilingual Customer Service Representative – Japanese & English | Contract-to-Hire Opportunity with arenaflex **Rewritten Job Description:**

Join arenaflex as a Bilingual Customer Service Representative – Japanese & English

At arenaflex, we're dedicated to providing top-notch customer service to our clients, and we're seeking two exceptional individuals to join our team as Bilingual Customer Service Representatives. As a Bilingual CSR, you'll play a vital role in handling claims, benefits, enrolment, member portal, ID cards, and more, all while working with customers to solve problems and provide exceptional service.

About arenaflex

Arenaflex is a leading provider of innovative solutions in the health insurance industry. With a strong commitment to customer satisfaction and employee growth, we're the perfect place for individuals who are passionate about delivering exceptional service and making a difference in people's lives.

Key Responsibilities:

• Handle claims, benefits, enrolment, member portal, ID cards, and other customer inquiries via phone
• Work with customers to solve problems and provide exceptional service
• Communicate effectively with customers in Japanese and English, using proper grammar, professional language, and clear communication skills
• Navigate through multiple systems at a time to efficiently resolve customer issues
• Meet or exceed performance metrics and quality standards

Qualifications:

We're looking for two individuals who are bi-lingual and able to speak Japanese as their native language, with English as their second language. If you're a customer-focused individual with strong verbal and written communication skills, we want to hear from you!

• High School Diploma or GED required
• 2+ years of customer service experience
• Excellent customer-focused competencies, with a strong service-oriented mindset
• Strong verbal and written communication skills, with the ability to communicate complex messages over the phone
• Ability to navigate through multiple systems at a time

Preferred Qualifications:

• Call center experience
• Healthcare industry experience
• Medical background helpful

Skills and Competencies:

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits:

Arenaflex is committed to the growth and development of our employees. As a Bilingual CSR, you'll have access to:

• Regular training and development opportunities
• Career advancement opportunities within the company
• A supportive and collaborative work environment
• Opportunities to work on diverse projects and initiatives

Work Environment and Company Culture:

Arenaflex is a remote-friendly company, and as a Bilingual CSR, you'll have the flexibility to work from home. However, you must reside in one of the following locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX, or Bloomington, MN. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We're a team of passionate individuals who are dedicated to making a difference in people's lives.

Compensation, Perks, and Benefits:

We offer a competitive compensation package that includes:

• Medical, dental, and vision insurance
• Life insurance, short-term disability, and long-term disability
• A competitive hourly rate of $22-$25 per hour (negotiable)
• Opportunities for career advancement and professional growth

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your interest in this role, and we'll be in touch to discuss further.

Contact: [email protected]

Join arenaflex today and take the first step towards a rewarding career in customer service!