Ipsos is one of the world’s largest research companies, and they are seeking a Research Analyst in Customer Experience. This entry-level position involves managing research studies, ensuring quality checks, and liaising with internal teams to deliver insights on market behavior.
Responsibilities
- Manage the launching and ongoing maintenance of research studies
- Creation and maintenance of technical specifications in proprietary software for study questionnaires
- Quality check study questionnaires & perform in-depth quality checks at every stage of the process
- Liaising with our internal data collection teams, coding & data processing teams
- Perform data verification
- Identify and solve project issues as they arise
Skills
- Completed bachelor's degree
- Outstanding verbal and written communication skills
- Excellent problem solving, critical thinking and analytical skills
- Proactive, 'can do' attitude
- High attention to detail: ability to balance overall project goal with key milestones and tasks
- Advanced proficiency with MS Office Suite; specifically, PowerPoint and Excel
- Self-starter with superior organization skills who thrives in a deadline driven environment
- Ability to juggle multiple projects and diplomatically respond to conflicting needs
- Exposure to quantitative data and analytics – through relevant projects as well as basic understanding of SPSS tool
- Relevant project management and/or market research experience an asset
- Bilingual an asset, but not required
Benefits
- Generous PTO
- Healthcare plans
- Wellness benefits
- Flexible workplace policy
Company Overview
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. It was founded in 1979, and is headquartered in Toronto, Ontario, CA, with a workforce of 10001+ employees. Its website is https://www.ipsos.com/en-ca.