Note: The job is a remote job and is open to candidates in USA. McGraw Hill is a leading provider of educational materials for Grades PreK-12, dedicated to accelerating student success. They are seeking a Sales Operations Specialist to process requests for the Sales Field, manage workflows, and enhance relationships with sales teams.
Responsibilities
- Create quotes, samples, pilots, and “free with orders” upon request from Sales Representatives via phone or email
- Convert leads from national and local marketing efforts into contacts within SFDC
- Troubleshoot and resolve order issues (sales orders, samples, pilots, and free-with-order requests) as needed by Sales Representatives
- Collaborate with Sales and CSOM leadership to drive process improvements while maintaining strong, trust-based relationships with Direct Sales teams
- Communicate information clearly, quickly, and accurately—both verbally and in writing—tailored to sales teams and customers
- Manage high-volume workflows by producing multiple applications and proposals simultaneously in a fast-paced environment, while adhering to policies and procedures
Skills
- Bachelor's degree preferred, with experience and understanding of the industry and how educational products are sold and delivered
- Strong customer service orientation with a proven ability to meet service level expectations in fast-paced environments
- High-speed, accurate data processing skills with strong attention to detail as well as exceptional analytical, research, and problem-solving abilities
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable using SFDC or similar tracking tools
- Demonstrated ability to build and maintain strong relationships across all levels of an organization
- Knowledge of internal systems such as Oracle, Product Data Hub, Enterprise Data Warehouse and Sales Force
Benefits
- A full range of medical and/or other benefits may be provided, depending on the position offered.
Company Overview
We are a leading global education company that partners with millions of educators, learners and professionals around the world. It was founded in 1888, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.mheducation.com.