[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that operates in the customer service and business process outsourcing industry, supporting Fortune 100 companies and government entities. The Remote Customer Service Representative serves as the first point of contact for customers, managing inbound calls efficiently and providing accurate information while maintaining regulatory compliance.

Responsibilities

• Manage a high volume of inbound calls efficiently
• Listen actively to assess customer needs and provide accurate information
• Access and update cardholder accounts regarding payments and benefits
• Address questions about transactions and account statuses
• Process transactions and perform research via web-based applications
• Communicate empathetically while ensuring confidentiality and compliance
• Maintain detailed knowledge of programs, policies, and technology
• Support team operations during peak times or staff absences

Skills

• Current residence in Texas required
• Minimum age of 18 with a High School Diploma or equivalent
• At least 6 months of customer service, call center, or dispatch experience
• Completion of background check, credit check, and security fingerprinting
• Compliance with camera requirements for meetings and training
• Verified, secure, reliable high-speed internet with minimum 50 Mbps upload/download
• Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
• Working knowledge of computers and Windows applications
• Ability to complete an internet speed test meeting specified criteria
• Company-provided computer equipment
• One or more years of prior call center experience

Benefits

• Paid training
• Comprehensive benefit options including health insurance, dental and vision programs, life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off (PTO) including vacation and sick leave

Company Overview