Note: The job is a remote job and is open to candidates in USA. XTIUM is a global company focused on excellence and continuous improvement, seeking an Endpoint Patching Specialist. This role involves executing and improving patch compliance across Windows endpoints and servers, managing patch workflows, and collaborating with operations teams to align patching with client requirements.
Responsibilities
- Administer and operate Ivanti Endpoint Manager (LANDesk) patching workflows, including scan/remediation, maintenance windows, and deployment scheduling
- Manage patch content lifecycle: review bulletins, validate applicability, stage content, and execute deployments with appropriate approvals and rollback considerations
- Troubleshoot patch deployment failures (agent health, detection logic, content distribution, prerequisite chains, reboot handling, etc.)
- Produce patch/compliance reporting for stakeholders (compliance status, exceptions, drift, overdue items, and remediation plans)
- Maintain documentation/knowledge articles for repeatable patch operations and known issues
- Leverage Microsoft Intune and Active Directory to deploy, manage, and support RMM agents and related endpoint tooling across Windows environments
- Execute RMM deployments via Intune (app packaging, assignment, deployment validation, basic troubleshooting)
- Support RMM deployment workflows tied to Active Directory, including device/user targeting, group-based assignments, and OU/GPO awareness
- Troubleshoot common RMM deployment issues (agent install failures, policy conflicts, device enrollment state, basic permissions issues)
- Maintain intermediate knowledge of Intune and AD sufficient to reliably deploy and support endpoint management tooling
- Participate in change management practices to plan/execute patch events with minimal service disruption (scheduling, stakeholder notifications, validation steps, post-change reporting)
- Coordinate with security/vulnerability teams on prioritized remediation, exceptions, and risk-based patching
- Support continuous improvement: standardize patch rings, reduce deployment failure rates, improve reporting accuracy, and streamline operational runbooks
Skills
- Hands-on Ivanti Endpoint Manager (LANDesk) patching experience in an enterprise or managed services environment (patch scan/remediate, scheduling, reporting, troubleshooting)
- Working knowledge of Windows patching concepts (monthly cycles, reboots, maintenance windows, supersedence, vulnerability-driven remediation)
- Basic-to-intermediate Active Directory experience focused on provisioning/deployment support
- Basic-to-intermediate Intune experience (enrollment/app deployment/config/compliance fundamentals)
- Strong operational discipline: documentation, communication, and executing changes in controlled windows
- Experience with other RMM patching platforms (e.g., NinjaOne, Automate, Kaseya, N-able, Tanium, BigFix, SCCM/MECM, etc.)
- Linux patching experience (package managers, repo configuration, kernel/agent updates, reboot coordination)
- Experience integrating patch workflows with ITSM (incident/change), compliance reporting, or vulnerability management programs
- Familiarity with patch strategy concepts (rings, pilot groups, phased rollouts, exception handling)
Benefits
- Med/Dental/FSA/401(k)/Flexible Paid Time Off
Company Overview
XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. It was founded in 2006, and is headquartered in Wayne, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is https://www.evolveip.net.