Note: The job is a remote job and is open to candidates in USA. Neighborly is a service brand hub connecting customers with local experts for home and business services. The National Account Representative will focus on customer care, project delivery, and managing communication with customers and franchisees.
Responsibilities
- Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities
- Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers
- Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates
- Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees
- Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift
- Outbound Calling: Proactively make outbound calls to set customer appointments
- Team Assistance: Assist other teams within the Call Center as assigned
Skills
- 1+ years of working experience in customer service or a related field is preferred
- Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required
- Collaborative Mindset
- Effective Communication
- Customer-Centric Focus
- Task Prioritization
- Critical Thinking
- Coachable & Adaptable
- Must be able to lift a minimum of 25 lbs
- High School Diploma or equivalent required
- This is a fully remote position
- Must be able to work 5 days a week with availability to work weekend days
- Must provide your own personal computer and hardwire internet connection (no Macs)
- Proficient in Spanish (reading, writing, and speaking)
- Sense of humor
Benefits
Company Overview
Since 1981, we’ve grown from a single home service brand into a network of more than 30 brands and 5,500 franchise locations across North America and Europe—serving millions of customers. It was founded in 1981, and is headquartered in Waco, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.neighborlybrands.com.