[Remote] Medicare Benefit Advisor - Licensed (Remote)

Note: The job is a remote job and is open to candidates in USA. WTW is a company that provides insurance solutions and is seeking a Medicare Benefit Advisor to assist Medicare-eligible participants nationwide. The role involves consultative sales, helping participants select and enroll in insurance plans, while maintaining a high level of customer service through phone interactions.

Responsibilities

• Successfully complete all required certifications to represent state-specific and national insurance carriers
• Support early outreach efforts to new members by making outbound and outreach calls with members to introduce WTW, collect and verify members information, and set an appointment for AEP
• Spend approximately 80% of your scheduled shift during AEP (Oct-Dec) engaged in phone conversations with participants, while consistently meeting or exceeding established efficiency, quality, and sales performance standards
• Use a consultative sales approach to listen to and assess each Medicare eligible participant’s need
• Conduct eligibility and needs analysis to determine suitable plan options
• Clearly explain the costs and benefits of multiple insurance plans using an empathetic and professional communication style
• Make plan recommendations based on participants’ individual needs and assist the participant in the decision-making process
• Maintain professionalism and patience with each caller. You will receive scheduled appointment calls along with first time callers
• Collaborate with team members and contribute to a positive, diverse call‑center environment
• Adhere to all legal regulations

Skills

• Active Resident State Life and Health Insurance license is required
• High School Diploma or GED required
• Ability to understand and comply with all agent appointment and carrier certification requirements necessary to represent state-specific and national insurance carriers
• Ability to communicate professionally and courteously
• Ability to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, and policies
• You are excited to learn new things, have strong computer skills, and are self-motivated to always improve
• You have patience and the ability to listen and recognize the needs of participants, even when they are unable to clearly articulate what is important to them
• You are able to change your communication style based on the region of the call, the client, and the medical needs of the caller
• You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone
• You will be required to complete an extensive background check in order to be licensed as a Benefit Advisor
• All applicants must have a dedicated, confidential, distraction-free workspace
• The applicant will secure and be responsible for paying their own internet expenses to include the following requirements: Minimum download speed: 100 Mbps, Minimum upload speed: 10 Mbps, A Wired Ethernet connection that meets upload and download speed requirements as noted above, A personal smart phone or other device capable of downloading authentication apps for secure VPN access
• The ability to work assigned shift times, including scheduled breaks and lunches
• Experience using Microsoft Office is preferred, with ability to multi-task between multiple screens and windows all while answering questions on the phone
• Ability to learn new proprietary computer systems
• Experience in a needs-based sales role, preferred
• Life/Health Insurance certification a plus

Benefits

• Significant incentive earning potential during the Medicare Annual Enrollment Period (Oct-Dec)
• Monthly bonuses & incentives
• Robust WTW compensation and benefits package
• Competitive hourly rates
• Team competitions, and raffles

Company Overview