[Remote] Consumer Proposal Inquiries Administrator

Note: The job is a remote job and is open to candidates in USA. Farber Debt Solutions is one of Canada’s oldest and largest debt solution providers, helping Canadians overcome financial challenges. They are seeking a Consumer Proposal Inquiries Administrator to provide customer service and administrative support for the Consumer Proposal file administration process, primarily through phone and email communication.

Responsibilities

• Primarily phone and email communication to provide for timely resolution of issues for clients, creditors and other stakeholders including but not limited to the following:Addressing proposal payment requests, NSF payments and mitigating defaults
• Coordinating revival processes
• Efficiently respond to current clients inquiries relating to the status of their file
• Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general
• Issuing status and other miscellaneous letters to the debtors, creditors etc
• Liaising with other team members to ensure efficient and diligent administration of the proposal estates
• Ensure phone queues are cleared and assigned tasks are completed on a daily basis
• Work together with colleagues to help assist the clients
• Participate in ongoing training to improve technical knowledge

Skills

• Previous insolvency experience
• Post-secondary education or related equivalent experience
• Ability to de‑escalate challenging situations while maintaining professionalism, strong conflict‑resolution, and high standard of customer service in a fast‑paced environment
• Excellent verbal and written communication skills to speak effectively with clients and other third parties
• Strong attention to detail and the ability to multitask in a fast-paced environment
• High computer literacy including the ability to learn new programs
• Excellent time management and organizational skills
• Great interpersonal skills to deal with team members, staff, and clients
• Strong learning skills
• A team player who can also work independently and take ownership of their workload
• Insolvency Administrator Certificate (asset but not required)

Benefits

• Remote work model
• Vacation and wellness days
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Company Overview