Accendra Health is a company dedicated to making healthcare easier and more accessible. They are seeking a CS Billing Liaison to serve as the subject matter expert and point of contact for customers with billing questions and concerns, ensuring customer satisfaction and resolving billing disputes.
Responsibilities
- Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
- Receive and process customer account payments in addition to placing re-orders
- Maintain excellent customer relationships to ensure customer satisfaction
- Conduct routine tasks as directed; works under clearly defined guidelines
- Contributes to specific objectives and outcomes as directed
Skills
- 1-2 years customer service experience
- Must be bilingual English/Spanish
- Prior collections experience with multiple payers a must
- Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
- Excellent verbal and communication skills
- Experience with high volume in-bound calls
- Must be able to thrive in a fast paced environment handling multiple demands
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Company Overview
Accendra Health (formerly Owens & Minor, Inc.) is a leading nationwide provider of critical products, technology, and services that support health beyond the hospital for millions of Americans each year. It was founded in 1882, and is headquartered in Glen Allen, VA, US, with a workforce of 5001-10000 employees. Its website is https://accendrahealth.com.