[Remote] Clinical Support Training Specialist

Note: The job is a remote job and is open to candidates in USA. Bicycle Health is a telemedicine group specializing in the treatment of individuals with Opioid Use Disorder. The Clinical Support Training Specialist is responsible for designing and delivering training programs to enhance department performance and support organizational growth.

Responsibilities

• Designing and Developing ContentInstructional Design: Utilize instructional design, adult learning principles, and innovative strategies in the conception, design, and development of eLearning materials (both synchronous and asynchronous)
• Content Author: Design and develop high quality instructional materials using a blended learning approach. This includes learning and leveraging various multimedia tools to create engaging content such as guides, job aides, slide decks, articles, and LMS learning tracks. All content must follow established LMS development standards and remain consistent with the company’s branding guidelines
• Content Evaluation Criteria: Adhere to the current Content Evaluation Criteria and Bicycle Health Style Guide. Content must follow current, approved evaluation criteria to include, but not limited to Content Organization & Structure, Consistency & Clarity, Engagement & Interactivity, Accuracy & Relevance
• Training Facilitation: Plan, execute, and facilitate live training sessions as needed, in coordination with department leadership and People Experience
• Mentoring Training CoordinatorsProvide ongoing mentorship and coaching to Training Coordinators, helping to build skills including but not limited to: instructional design, training facilitation, content development, and learner engagement
• Serve as subject matter resource for Training Coordinators, addressing training-related inquiries and troubleshooting challenges.Offer regular feedback and guidance to Training Coordinators to support professional growth
• New Hire Onboarding and TrainingAble to successfully support onboarding new hire cohorts every month by evaluating delivery and content of training through surveys and eNPS scores to measure effectiveness of the training.Expected to maintain consistent availability, with particular reliability during new hire onboarding cohorts to ensure timely and effective training support
• Compliance & QualityAssess training outcomes through metrics like participant feedback, knowledge assessments, and surveys after completion of each training session.Prepare and administer knowledge checks written and proficiency tests.Use data to refine programs and demonstrate ROI to stakeholders.Analyze the effectiveness of training and workshops to the employees and develop appropriate modifications if needed. Participates in and completes quarterly peer audits (or audits conducted at the agreed upon cadence) to ensure training quality, consistency, and alignment with departmental standards. Maintain up to date knowledge of departmental policies, workflows, and guidelines, ensuring all training materials remain compliant and provide re-training opportunities whenever updates or gaps are identified
• Continuous Improvement and MaintenanceClosely partner with department managers and Manager, Learning and Development to identify performance gaps and develop training/re-training methods to support ongoing employee development.Apply standardized evaluation methods and criteria to measure trainer and trainee performance and to ensure the ongoing effectiveness and relevance of training content.Consistent attendance at weekly trainer meetings with Manager, Learning and Development to discuss priorities and future initiatives
• Regular and predictable attendance is required.All other duties as assigned

Skills

• Minimum of 1 to 2 years of experience with training facilitation
• At least 1 year's experience in any patient facing role
• Excellent public speaking, presentation and organizational skills
• Project Management: Ability to define scope, manage multiple tasks, foster collaboration, and adapt to changes
• Organizational Prowess: Excellent organization and time-management skills to effectively prioritize tasks, set goals, and monitor productivity
• Innovative Problem-Solving: Creative and problem-solving abilities to develop new and effective learning methodologies for diverse learners
• Exceptional Communication: Strong verbal and written communication, along with interpersonal skills, to inspire and engage learners
• Research Acumen: Proficient research skills to conduct advanced analytical research, identifying reliable and relevant content for training
• Empathetic Teaching Approach: High empathy and a deep understanding of effective teaching methodologies, with a commitment to staying updated on new techniques
• Technological Proficiency: IT proficiency, including the ability to utilize technology for developing online training modules
• Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Tech Savvy: Quickly adapts to and masters new technologies, demonstrating agility in navigating digital tools and platforms
• Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Ensures Accountability: Holding self and others accountable to meet commitments
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, is growth-minded, and embraces failure as a learning opportunity
• Constantly operate a computer and other related peripherals such as a keyboard, mouse, headset etc
• Must be able to remain in a stationary position a majority of the time working
• Frequent communication via remote meeting software; softphones or cell phones
• Experience or understanding of instructional design preferred

Benefits

• 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
• Paid parental leave
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

Company Overview