Note: The job is a remote job and is open to candidates in USA. MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. They are seeking a solutions-driven Customer Support Specialist to ensure timely delivery of solutions and provide expert problem-solving for customers.
Responsibilities
- Ensure delivery to customers – Facilitate the timely and successful delivery of solutions according to customer needs and objectives
- Be the point of contact – Field support calls, chats and emails coming into the queue for internal and external users
- Manage incoming queries – Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets
- Improve the technology – Troubleshoot reported issues and create defects for product to review and participate software/hardware testing
- Continue to grow professionally – Research and consult manuals and training material for self-guided continued learning
Skills
- Working fluency in French
- 1-3 years of direct experience in customer support roles
- Experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software
- Clear and concise communicator, able to explain complex topics in a way that's easy for customers to understand, with strong attention to detail
- Calm, flexible, and resilient under pressure, maintaining professionalism and effectiveness during high‑volume or high‑stress situations
- Analytical and investigative problem‑solver, motivated to dig into issues thoroughly and follow through until resolution
- Skilled at juggling multiple priorities, with the ability to shift focus between tasks, customers, and systems multiple times in a single day
- Ability to thrive in a collaborative, fast-moving environment
- Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)
- Experience in the foodservice, acute care, or tech industry strongly preferred
Benefits
- Unlimited paid time off
- Retirement savings support - we invest in your future with RRSP/401(k) matching at 100% up to 3%
- Health benefits - this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave
- Hybrid flexibility
- Work-life balance
- Participation in our equity program
- Opportunities for career development and advancement
- Purposeful work with a positive community impact
Company Overview
MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution It was founded in 1989, and is headquartered in Carrollton, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.mealsuite.com/.