Note: The job is a remote job and is open to candidates in USA. Chainalysis is a leader in blockchain technology, helping organizations navigate the complexities of blockchains. The Associate Renewals Specialist - SMB will manage customer support escalations, execute renewals, and enhance the customer journey for small and medium-sized cryptocurrency businesses.
Responsibilities
- Manage customer support escalations, prepare/execute renewals and work with the team to keep our machine running like clockwork
- Train to be an expert in our product suite and connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities
- Partner with the team and revenue operations to execute automation and internal AI systems to increase capacity, tackle tough problems, and improve the customer journey
- Drive adoption by developing a strong understanding of customer satisfaction, the renewal process, and what it takes to help our customers succeed
- Learn to create and execute a data-driven approach to prioritize and manage customers at scale, enabling growth in a high-volume, low-touch environment
Skills
- Understanding and some experience of a software sales cycle
- Eager to learn the ropes in building a new type of customer journey
- Grow understanding of renewals and account management
- Identify pain points and communicate the value of solutions
- Lead customers through a successful renewal process
- Manage customer support escalations
- Prepare/execute renewals
- Train to be an expert in product suite
- Connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities
- Partner with the team and revenue operations to execute automation and internal AI systems
- Drive adoption by developing a strong understanding of customer satisfaction and the renewal process
- Create and execute a data-driven approach to prioritize and manage customers at scale
- An awareness of regulatory responsibilities for crypto businesses
- Basic knowledge of the small-to-medium crypto customer's business goals
Company Overview
Chainalysis provides blockchain data and analysis to governments, banks, and businesses worldwide. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://chainalysis.com.