**Remote Opportunity – working daily in Mountain time zone and expectation would be 2 weeks of travel per month throughout the Western region.**
The Regional Service Line Leader, Real Property Management, reports to the Regional Director and is accountable to the National Director, Real Property Management Services. The incumbent is accountable for the successful delivery of real property management services in the region, overseeing often complex real property technical services (e.g. portfolio and facility management, development, planning and technical services). The incumbent leads service delivery to achieve regional service line key performance indicators and provides input and support to the National Director to advance national initiatives and the development of service line policies and procedures. The Regional Service Line Leader oversees and provides contract management authority for select facilities maintenance, energy performance, maintenance and public-private partnership (P3) contracts. The incumbent contributes to regional operations and national service line initiatives and provides input to regional budgets to align with planned activities. The incumbent is responsible for and reports on risk management within the regional service line. The incumbent may lead a small team and manage the human resources responsibilities for the team. In addition, the incumbent influences and supports relationships with Client-Partners, industry and stakeholders. The incumbent develops creative solutions and ensures the service line supports collaboration, and quality and timeliness of deliverables.
KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
- Lead and oversee delivery of regional real property technical services (e.g. advisory services, policy development, portfolio management, technical support such as facility management and maintenance planning)
- Oversee real property technical services and third-party contracts for capital asset management, building condition assessments, equipment inventories, linear asset assessments and spatial data
- Oversee contract management activities and approvals for facilities maintenance, energy performance, integration, testing and maintenance, maintenance services and P3 contracts within delegated authority
- Resolve contractual disputes and issue contract interpretations
- Recommend contract management activities to the National Director for approval, as required by delegated authority and risk
- Lead and oversee the quality management system for technical real property management services and the contract management quality management system
- Deliver service line training and develop and manage the regional service line training budget
- Implement service delivery standards and quality verifications to assess compliance with service line quality system, and report to the regional and national directors
- Prepare presentations for internal, Client-Partner and industry events
- Communicate with senior Client-Partners, providing strategic advice and guidance
- Provide input to business units for resource planning, staffing and employee performance evaluation, as requested
- Provides guidance on real property management services and contracts to site teams
- Evaluate technical capabilities of candidates during recruitment
- Assist business units and Regional Director with needs assessments and resource planning
- Manage regional service line risks (e.g. participate in high-risk projects, review deliverables, liaise with Client-Partners)
- Ensure integration of security considerations into service delivery
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with service line, corporate and Client-Partner expectations
Other
- Develop annual regional service line initiatives
- Provide support for human resources functions (e.g. coach, supervise, input to mentor, plan and allocate resources, and to manage performance), as required
- Other duties as assigned
SKILLS
General and Specific Knowledge
- Best practices, methods, trends and legislation in real property, land use, facility management and maintenance, engineering, construction, environmental services and other related industries
- Project and risk management principles
- Maintenance planning and assessment
- Building Information Modelling and Computer-Aided Design (asset) Policy on Government Security
Formal Education and/or Certification(s) and Experience
- Minimum: university degree in construction, land use planning, engineering, architecture, business, facility or property management or related field with eight years’ relevant experience, or the equivalent
- Preferred: minimum requirements with additional leadership, project and/or business management training
Abilities
- Use applicable computer software and operating systems
- Write proposals, technical texts and reports
- Demonstrate business acumen, leadership and human resources management skills
- Apply real property management techniques
- Resolve complex problems with multiple stakeholders
- Apply project and risk management techniques
DEVELOPMENT AND LEADERSHIP
- Lead and develop direct reports
- Lead project teams within the region and collaborate with others nationally
- Provide functional direction and advice to employees and Client-Partners
WORKING CONDITIONS
- Remote environment with routine travel
- Some work may be located on construction sites; incumbent may occasionally be required to wear basic safety equipment
Check out your benefits
Working with us offers excellent opportunities for growth and advancement—and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.
Your package includes:
Health and Wellness
- 100% employer-paid annual sick leave, and health and dental premiums
- $400 wellness allowance to help cover expenses such as a gym membership
- $2,500 for mental health services on top of regular $2,500 paramedical coverage
- Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans
Home and Family
- Life, accidental-death, and short-term disability insurance
- Enhanced inConfidence employee and family assistance program
- Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
- Flexible workplace options, including $400 allowance every two years, to support working from home
Leave and Retirement
- Public-service pension
- Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans