Member Services Associate

MarketWise Solutions is seeking Member Services Associates who are passionate about delivering exceptional experiences and building lasting relationships with subscribers. The role involves providing customer care, managing inquiries, resolving issues, and assisting customers with account and billing questions.

Responsibilities

• Deliver an outstanding customer experience by handling inbound calls and emails with professionalism and care
• Prioritize tasks effectively to manage time and respond promptly to urgent inquiries
• Provide friendly, knowledgeable support to subscribers and potential subscribers, ensuring every interaction reflects MarketWise’s commitment to excellence
• Maintain a strong understanding of our products, campaigns, and promotions to engage confidently in conversations and identify opportunities to add value
• Resolve customer issues by clarifying concerns, determining root causes, and offering the best solutions quickly and accurately
• Proactively recognize opportunities to strengthen relationships—whether through retention efforts or introducing services that align with customer needs (prior sales experience not required)
• Consistently meet department standards for service levels, quality, retention, and performance goals
• Collaborate with team members to share insights and contribute to a positive, high-performing environment

Skills

• Bachelor's degree preferred; equivalent customer service experience accepted
• Genuine interest in finance and investing is a plus
• Self-motivated with a positive, team-oriented attitude
• Strong time management and interpersonal skills; able to remain professional under pressure
• Consistently punctual and reliable to support team coverage needs
• Excellent verbal and written communication skills, with the ability to speak clearly and actively listen
• Comfortable handling a high volume of calls and emails while managing multiple priorities
• Demonstrated ability to exercise sound judgment and deliver quality service in challenging situations
• Skilled at building rapport with customers and colleagues
• Ability to learn and retain product knowledge through training and communicate options effectively
• Comfortable working with standard office technology for extended periods
• Visual and auditory ability for computer and phone tasks
• Fluency in English (written and spoken)

Benefits

• Health
• Dental
• Vision
• 401(k) match
• 12 paid company holidays

Company Overview