Mechanical Breakdown Adjuster

QBE Insurance is seeking a Mechanical Breakdown Adjuster to adjudicate mechanical breakdown claims. This role involves answering inquiries from customers and repair facilities, determining claim validity, and ensuring cost-effective claims processing.

Responsibilities

• Provide timely, personalized and quality customer service to both internal and external customers
• Determine validity and adequacy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable
• Enter information into claims software to document claim and verify parts and labor pricing, and to adjust and settle claims
• Respond to inquiries from customers according to the terms and conditions of the policy
• Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies
• Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of complex exposures
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value 'can do' people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Skills

• Utilize standardized procedures in adjudicating mechanical breakdown claims
• Answer telephone calls from repair facilities and customers holding a service contract or policy
• Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy
• Ensure the cost effectiveness of adjudicating a claim by negotiating parts and labor
• Provide timely, personalized and quality customer service to both internal and external customers
• Determine validity and adequacy of dealer repair orders and loss reports
• Ensure parts and labor charges are accurate and reasonable
• Enter information into claims software to document claim and verify parts and labor pricing
• Respond to inquiries from customers according to the terms and conditions of the policy
• Provide accurate and timely information to internal and external stakeholders
• Collaborate with team by escalating issues to upper-level claims professionals
• Contribute to a positive work environment by demonstrating cultural expectations
• National Institute for Automotive Service Excellence (ASE) certification
• A Claims Adjusters license from any state
• Must be able to acquire state adjuster licenses for assigned states
• Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel
• Working knowledge of mechanical failures and repairs
• Basic knowledge of material damage estimating processes, systems and requirements
• Basic understanding of claims department processes and procedures
• Basic understanding of insurance policy and contract language
• Basic knowledge of claims legal regulations and processes
• Spanish or French speaking a plus
• Secondary school certification
• Valid Driver's License

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Company Overview

Company H1B Sponsorship