At arenaflex, we're committed to revolutionizing the healthcare industry by providing innovative solutions that improve patient outcomes and enhance the overall experience. As a leading healthcare organization, we're seeking an experienced Resource Planning Analyst to join our team and contribute to our mission. This is a unique opportunity to work from home, leveraging your skills and expertise to drive business growth and success.
**About arenaflex**
arenaflex is a pioneering healthcare company that's dedicated to delivering exceptional patient care and innovative solutions. Our team of passionate professionals is committed to making a difference in the lives of our patients and customers. With a strong focus on customer satisfaction, we strive to provide personalized support and exceptional service.
**Job Summary**
We're seeking an experienced Resource Planning Analyst to join our team, working from home to provide data entry and customer support services. As a key member of our team, you'll be responsible for upholding various Asset Arranging capabilities for multiple Clinical projects, ensuring proper staffing by division. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced, dynamic environment.
**Key Responsibilities**
* Intraday and continuous checking of Avaya CMS, Five9, CAS disconnected lines, Verint WFM, Viewpoint, Avaya Prescient Dialer, and CAS for volume, including inbound calls, outbound calls, faxes, and other disconnected capabilities, including non-production time (meetings, training sessions, etc.).
* Changing work processes/abilities and staff/timetables to ensure service levels and performance objectives are met, including checking of representative adherence to plan.
* Participate and present on Adhoc, daily, weekly, quarterly meetings with colleagues and team on work process/booking concerns/estimates and staffing changes.
* Provide and maintain reports/information in CMS, Verint WFM, and other pertinent data sets/assets.
* Maintain correspondence to messages in a professional and timely manner to address service levels and the issues of the business.
* Review waitlisted PTO for additional approvals which may fall within business boundaries.
* Framework support of workers' onboarding and terms.
* Individual Improvement of skills to maintain a range of skills and professional success.
**Requirements**
* Bachelor's degree in a related field (e.g., Business Administration, Operations Management, etc.).
* At least 2 years of experience in a high-volume customer support environment with genuine experience in labor force management.
* At least 1+ years of experience in data investigation/information mining/union translation of call center volume determining.
* At least 6+ months of experience in applied utilization of intraday and continuous observing of Avaya CMS and CAS disconnected lines, Verint WFM, Viewpoint WFM, or IEX labor force management tools, including cloud-based as well as Avaya comparable dialer program.
* Participate in projects and work in teams to advance/create/keep up with professional associations with all site faculty.
* Sort out, focus on, and manage various tasks consistently with an elevated degree of detail.
* Capacity to recognize, examine, and tackle complex issues considering different variables from numerous information assets.
* Capacity to recognize, break down, and tackle complex issues including various elements in limited completion time and give strong genuine data is a vital piece of this job.
* Give and maintain successful written correspondence through email, office communicator/Skype, as well as, verbal correspondence for estimating, booking, reports; information demands, representative time off support (approved PTO and unapproved nonattendances/FMLA).
* Capacity to work with many groups to procure, investigate information drifts and convey staffing/booking requirements to Activities, Merchants, Clients, and other inward gatherings by means of email/introductions/Webex/phone calls.
* Self-Spurred with serious areas of strength for a to detail with the capacity to freely work.
* Capacity to work in a high creation, time delicate climate.
* Ready to focus on and deal with various assignments.
* Shows cleverness in issue solving.
**Preferred Qualifications**
* 3-5 years of experience in high-volume customer support environment with genuine experience in labor force management.
* Amazing relational abilities.
* Capacity to learn new programming's.
* Capacity to break new ground.
* Capacity to acquire and examine enormous arrangements of information.
* Experience with estimating and planning for a PBM setting.
* Secondary School Confirmation or GED required. Partner's certification/Four year certification or identical mix of instruction and work experience liked.
**What We Offer**
* Competitive salary range: $35-$40/hour.
* Flexible work-from-home schedule with explicit hours not entirely settled.
* Common movements would be 10:30AM-7PM CST all year with infrequent Saturday.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.