Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service/Technical Support Representative to join our team in Orlando, FL. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients via inbound and outbound calls, emails, and chats. If you're a people person with a knack for problem-solving and a passion for delivering exceptional customer experiences, we want to hear from you!
About arenaflex
arenaflex is a global leader in customer experience and technology solutions, helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. With a diverse team of over 440,000 game-changers from 70+ countries, we're committed to creating a true people-first, inclusive culture where everyone feels valued, respected, and empowered to succeed. As a company, we're proud to have earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."
What You'll Do in This Role
As a Full Stack Customer Service/Technical Support Representative at arenaflex, you will:
* Provide inbound customer support via phone, email, and chat, resolving technical issues and answering customer questions in a timely and professional manner
* Help customers resolve billing concerns and other issues related to our clients' products and services
* Deliver expert customer experiences, exceeding customer expectations and building strong relationships with our clients
* Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
* Utilize multiple systems on a PC throughout your day-to-day work, including technical assessments to demonstrate your skills
Your Qualifications
To be successful in this role, you'll need:
* 18 years or older with a High School Diploma or GED
* Live within 40 miles of the site and be able to work your full shift in the office
* Excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Strong technical skills, including proficiency in multiple systems and software applications
* Ability to pass technical assessments to demonstrate your skills
What's in It for You
At arenaflex, we're fanatical about our staff, and we invest significantly in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Full Stack Customer Service/Technical Support Representative, you'll enjoy:
* Paid training and opportunities for lucrative referral bonuses
* Competitive hourly wage: $18/hour
* Medical, dental, and vision insurance, as well as a comprehensive Employee Assistance Program (EAP)
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
* Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more
* A range of other perks and benefits
Career Growth and Personal Development
At arenaflex, we're committed to helping you grow and develop your career, with a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within!
Work Environment and Company Culture
Our Orlando, FL office is a dynamic, fast-paced environment where you'll have the opportunity to work with a diverse team of talented professionals from around the world. We're proud of our inclusive culture, where everyone feels valued, respected, and empowered to succeed. As a member of our team, you'll enjoy a range of benefits, including:
* A comprehensive Employee Assistance Program (EAP)
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
* Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more
* A range of other perks and benefits
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Full Stack Customer Service/Technical Support Representative in Orlando, FL. Don't miss this opportunity to reimagine the best version of yourself and join a company that's fanatical about its staff!
Apply for this job