Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking a highly skilled and motivated Customer Service Representative to join our remote team. As a key member of our customer support team, you will be the first point of contact for our clients' customers, providing world-class service and support across every interaction.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. With a strong commitment to customer satisfaction and excellence, we strive to deliver exceptional experiences that exceed our clients' expectations. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.
**What You'll Be Doing**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Answering inbound calls from customers/clients with questions concerning and/or related to their account (an average of 40 to 50 calls per day)
* Responding to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems
* Identifying customer needs to ensure the customer is provided complete and accurate information
* Acknowledging and resolving customer complaints and difficult situations
* Processing required transactions via web-based applications
* Submitting research requests in a concise yet accurate manner
* Maintaining a thorough knowledge of the company and client programs, policies, and technology
* Communicating effectively in a warm and empathetic manner
* Adhering to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
* Providing support to other positions/operations in cases during heavy workloads or absences
**What You'll Get**
As a valued member of our team, you can expect:
* Full-time employment with a competitive hourly rate of $14.00 starting on day one
* Business/operations hours: Monday – Sunday, 24/7
* Shift differential of $1.00 per hour
* Weekend shift differential of $1.50 per hour
* Incentive plan providing the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
* Paid training scheduled Monday-Friday (pending CST)
* Career growth opportunities
* Great work environment
* Benefits, including:
+ Vacation, sick time, and holiday pay
+ Medical, dental, vision, life insurance, and additional benefits (eligible on day one)
+ 401K
**Who We're Looking For**
To succeed in this role, you'll need:
* The ability to convey complex information in clear and concise terms to ensure customer understanding
* Strong commitment and work ethic
* Consistent attendance with the ability to meet work schedule, including the required training period
* Successful completion of arenaflex's 3-to-6-week new hire paid training program
* Effective and accurate written and verbal communication skills
* Effective problem-solving skills
* Ability to navigate multiple applications/screens and research solutions with ease
* Love helping people and guiding them to the best solution for their issue
* Excitement about innovative technology
* Ability to provide calm conflict resolution and problem-solving for frustrated customers
* Ability to work in a structured environment for the duration of your allotted, full-time schedule, taking high-volume calls from consumers
**Required Qualifications**
* Must be at least 18 years of age or older
* Must have a High School Diploma or equivalent
* Six months minimum experience in call center, customer service, and/or dispatcher experience
* Customer service experience
* Working knowledge with computer and Windows personal computer applications, including the ability to learn new and complex computer system applications
* Must be able to successfully pass a background check, credit check, and security clearance (fingerprints)
* Must comply with camera requirements when attending meetings and training
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide computer equipment.
**Preferred Qualifications**
* 1+ years of previous call center experience
**Location**
To be considered for this role, you must live in one of the following states:
AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI
**Pay Transparency Laws**
arenaflex is committed to transparency in compensation and benefits. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $14 per hour.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we want to hear from you! Apply now to join our remote team as a Customer Service Representative at arenaflex.