**Experienced Customer Service Representative – Orthopedic Procedures and Sales Support**

At arenaflex, we are dedicated to delivering exceptional quality and innovative solutions for fracture fixation, surgical instruments, and system solutions. Our commitment to stringent quality standards, continuous further development, and comprehensive service provision has earned us a reputation as a trusted partner for physicians, staff, and patients worldwide. As a key member of our customer-facing team, the Experienced Customer Service Representative will play a vital role in supporting our customers and sales team members, ensuring seamless interactions, and driving business growth. **Job Summary** We are seeking an experienced and customer-centric individual to join our team as a Customer Service Representative. This dynamic role requires a strong understanding of orthopedic procedures, excellent communication skills, and the ability to work in a fast-paced environment. As the initial point of contact for our customers and sales team, you will be responsible for receiving and processing orders, resolving issues, and updating account information in SAP. If you are a self-starter with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Representative at arenaflex, you will be responsible for:

Key Responsibilities

• Manage difficult customer situations, responding promptly to resolve customer needs and ensuring a positive experience.
• Respond to customers and sales team requests for service and assistance, meeting timelines and commitments to drive business growth.
• Receive orders via phone, fax, or email for orthopedic procedures and enter them into SAP accurately, with a sense of urgency to meet customer expectations.
• Synthesize complex and diverse information to research issues, resolve complaints, and support data requests, demonstrating a high level of analytical skills.
• Work in a fast-paced environment, adapting quickly to changes, competing demands, or unexpected events, and prioritize tasks and time effectively.
• Provide vendor set-up information to client hospitals and/or sales representatives, ensuring seamless interactions and driving business growth.
• Within SAP, create and manage customer account information, pricing, discounts, rebates, invoicing, and credits, ensuring accuracy and attention to detail.
• Verify contract pricing and/or charges for services, making adjustments based on complaints concerning billing or services rendered after proper investigation.
• Complete electronic payment forms, records change of address notifications, and issues discontinuance orders, demonstrating a high level of organizational skills.
• Present innovative approaches, ideas, and suggestions to improve customer experience and work processes, driving continuous improvement and excellence.
• Build strong and respectful relationships with customers and sales team members, gathering purchase orders in a timely manner, and addressing outstanding surgery cases that have not received purchase orders.

**Qualifications** To succeed in this role, you will need to possess:

Essential Qualifications

• Excellent interpersonal skills, with the ability to develop strong working relationships throughout all internal and external levels of the organization.
• Excellent communication skills (oral and written), with the ability to articulate complex information in a clear and concise manner.
• Sharp attention to detail, with the ability to accurately process orders and manage customer account information.
• Works with a sense of urgency, prioritizing tasks and time effectively to meet customer expectations.
• Highly organized, with the ability to manage multiple tasks and projects simultaneously.
• Strong customer service orientation, with the ability to deliver exceptional customer experiences and drive business growth.
• A self-starter with the ability to work independently and autonomously, with a high level of initiative and motivation.
• Ability to work in a matrix environment and team structure, with the ability to collaborate and communicate effectively with internal and external stakeholders.
• Strong quantitative and analytical skills, with the ability to calculate figures and amounts accurately.
• Demonstrated time management, planning, and organizing skills, with the ability to prioritize tasks and meet deadlines.
• Able to multi-task on various tasks, with the ability to adapt quickly to changes and competing demands.
• Understand orthopedic procedures, with a high level of knowledge and expertise in this area.

Preferred Qualifications

• At least 2 years of relevant sales support, data entry, or invoicing experience, with a strong understanding of customer service principles and practices.
• Proficient computer skills, specifically with Microsoft Office products, with the ability to learn and adapt to new systems and technologies.
• Experience with SAP (strongly preferred) or other major ERP system, with a high level of knowledge and expertise in this area.
• Demonstrated quantitative skills, with the ability to calculate figures and amounts accurately.

**What We Offer** As a valued member of our team, you will enjoy:

Benefits and Perks

• An integral, responsible, and diversified role with a focus on quality and service provision in a rapidly growing, international company.
• A competitive salary and benefits package, with opportunities for career growth and professional development.
• A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
• The opportunity to work with a leading company in the orthopedic industry, with a strong reputation for quality and innovation.
• A comprehensive training program, with ongoing support and development opportunities to ensure your success in the role.

**How to Apply** If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your complete online application, including your resume and cover letter, to [insert contact information]. We look forward to receiving your application and welcoming you to our team at arenaflex.