At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who may be eligible for compensation, providing exceptional customer service, and driving business growth.
**Job Summary:**
We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a key member of our team, you'll be responsible for connecting with callers, providing exceptional customer service, and achieving monthly Key Performance Indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused experience, we encourage you to apply.
**Responsibilities:**
* Connect with callers through an automated dialer, assessing their eligibility for compensation
* Handle a high volume of connections, speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation
* Multitask, listening, answering questions, and viewing multiple windows to provide exceptional customer service
* Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
* Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
* Participate in training and other learning opportunities to expand knowledge of the position
* Adhere to all company policies and procedures
* Assist with other projects as needed
* Troubleshoot and problem-solve basic IT issues independently
**Requirements:**
* Reside in the State of Florida or New Jersey
* Have a quiet, distraction-free workspace
* Possess a reliable hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM
+ 20 GB of free storage
+ 1.2 GHz or faster CPU
* Have high-speed internet (50Mbps with 100MBps upload minimum - standard internet)
* Utilize a reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
* Have a strong background in call-center environments and sales-focused experience
* Possess 2+ years of phone sales/customer service experience
**Essential Qualifications:**
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* Strong problem-solving and conflict resolution skills
* Competitive and motivated, with a focus on driving business growth
* Ability to work 40+ hours a week, with flexibility to adapt to changing business needs
**Preferred Qualifications:**
* Experience with VICI and CRM software
* Proven track record of achieving or exceeding sales targets
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
**What We Offer:**
* Total compensation up to $33.00+/hour ($70,000+), including salary, commissions, and bonuses
* Comprehensive health insurance, vision, and dental coverage
* Paid holidays and paid time off (PTO)
* Eligibility for overtime outside of the training period
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
**Work Environment:**
* Full-time schedule of 40 hours a week from the following hours:
+ Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
+ Friday: 8:30 AM to 4:30 PM Eastern
* Training schedule will be Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
**How to Apply:**
If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused experience, we encourage you to apply. Please visit our website to submit your application:
**About arenaflex:**
arenaflex is a leading provider of innovative solutions for individuals and families affected by medical negligence. Our mission is to provide exceptional customer service, drive business growth, and make a positive impact on our customers' lives. We're committed to creating a collaborative and dynamic work environment that fosters growth, innovation, and excellence.
**Join Our Team:**
At arenaflex, we're passionate about making a difference in our customers' lives. If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused experience, we encourage you to apply. Together, let's drive business growth, provide exceptional customer service, and make a positive impact on our customers' lives.