Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Do you have a passion for cloud computing and a drive to deliver exceptional customer experiences? If so, we invite you to join arenaflex's Azure Customer Experience Platform (CXP) team, where we're transforming Microsoft Cloud customers into fans.
As a key member of our global team, you'll have the opportunity to work with cutting-edge technologies, collaborate with talented engineers, and make a real impact on customer success. Our culture of growth mindset and empowerment is central to who we are and how we work. We're looking for a highly skilled and motivated individual to join our team as an Experienced Full Stack Azure Customer Engineer.
**About arenaflex**
arenaflex is a leading provider of cloud-based solutions, and our Azure Customer Experience Platform is at the forefront of delivering exceptional customer experiences. Our team is passionate about cloud computing and dedicated to empowering our customers to achieve more. We're committed to creating a culture of inclusion, respect, and accountability, where everyone can thrive at work and beyond.
**Job Summary**
As an Experienced Full Stack Azure Customer Engineer, you'll be responsible for providing world-class cloud services to our customers, driving resolution of complex critical problems, and supporting key customer projects on Azure. You'll work closely with field teams, including Customer Success Account Managers, Cloud Solution Architects, and Support Escalation Engineers, to deliver exceptional customer experiences.
**Responsibilities**
* Proactive Customer Engagement: Understand and support customer key solutions, workloads, and priorities on Azure, including regular engagement on trend analysis, proactive monitoring, and event planning.
* Strategic Project Execution: Own project-level Azure issues and actively drive them towards resolution, ensuring support and engineering readiness for key milestones.
* Critical Problem Resolution: Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment.
* Case Ownership: Directly own a subset of customer support cases from end to end, delivering a great customer support experience and continuously growing Azure technical skills.
* Root Cause Analysis (RCA) Ownership: Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues.
* Engineering Engagement: Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency.
**Embody our culture and values**
* Customer-obsessed: You're passionate about delivering exceptional customer experiences and committed to understanding customer needs.
* Growth mindset: You're always looking for ways to improve, learn, and grow, both personally and professionally.
* Empowerment: You're self-motivated, proactive, and able to work independently, with a strong sense of ownership and accountability.
* Collaboration: You're a team player, able to work effectively with cross-functional teams, including engineering, sales, and support.
**Qualifications**
* Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology OR equivalent experience.
* Strong technical skills in Azure, including Azure Storage, Azure Networking, Azure Security, and Azure Identity.
* Excellent communication and problem-solving skills, with the ability to work effectively with customers, engineers, and other stakeholders.
* Experience with cloud-based solutions, including Azure, AWS, or Google Cloud.
* Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
* Experience with Agile development methodologies and version control systems, such as Git.
**Preferred Qualifications**
* Bachelor's Degree in Engineering, Computer Science, or related field AND 5+ years software industry experience related to technology OR equivalent experience.
* 1+ year(s) customer-facing experience.
* 10+ years of experience in product/service/project/program management or support delivery driving large, strategic, and complex programs across diverse stakeholders with many critical dependencies.
**What we offer**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and inclusive work environment.
* Access to cutting-edge technologies and tools.
* Recognition and rewards for outstanding performance.
**How to apply**
If you're passionate about cloud computing, customer experience, and delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer. We're committed to creating a culture of inclusion, respect, and accountability, where everyone can thrive at work and beyond. We welcome applications from diverse candidates and are committed to providing reasonable accommodations to applicants with disabilities.
**Contact us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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Join our team and make a difference
As a member of our global team, you'll have the opportunity to work with cutting-edge technologies, collaborate with talented engineers, and make a real impact on customer success.
About arenaflex
arenaflex is a leading provider of cloud-based solutions, and our Azure Customer Experience Platform is at the forefront of delivering exceptional customer experiences.
Responsibilities
- Proactive Customer Engagement: Understand and support customer key solutions, workloads, and priorities on Azure, including regular engagement on trend analysis, proactive monitoring, and event planning.
- Strategic Project Execution: Own project-level Azure issues and actively drive them towards resolution, ensuring support and engineering readiness for key milestones.
- Critical Problem Resolution: Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment.
- Case Ownership: Directly own a subset of customer support cases from end to end, delivering a great customer support experience and continuously growing Azure technical skills.
- Root Cause Analysis (RCA) Ownership: Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues.
- Engineering Engagement: Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency.
Embody our culture and values
- Customer-obsessed: You're passionate about delivering exceptional customer experiences and committed to understanding customer needs.
- Growth mindset: You're always looking for ways to improve, learn, and grow, both personally and professionally.
- Empowerment: You're self-motivated, proactive, and able to work independently, with a strong sense of ownership and accountability.
- Collaboration: You're a team player, able to work effectively with cross-functional teams, including engineering, sales, and support.
Qualifications
- Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology OR equivalent experience.
- Strong technical skills in Azure, including Azure Storage, Azure Networking, Azure Security, and Azure Identity.
- Excellent communication and problem-solving skills, with the ability to work effectively with customers, engineers, and other stakeholders.
- Experience with cloud-based solutions, including Azure, AWS, or Google Cloud.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
- Experience with Agile development methodologies and version control systems, such as Git.
Preferred Qualifications
- Bachelor's Degree in Engineering, Computer Science, or related field AND 5+ years software industry experience related to technology OR equivalent experience.
- 1+ year(s) customer-facing experience.
- 10+ years of experience in product/service/project/program management or support delivery driving large, strategic, and complex programs across diverse stakeholders with many critical dependencies.
What we offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and inclusive work environment.
- Access to cutting-edge technologies and tools.
- Recognition and rewards for outstanding performance.
How to apply
If you're passionate about cloud computing, customer experience, and delivering exceptional results, we encourage you to apply for this exciting opportunity.
Equal Employment Opportunity
arenaflex is an equal opportunity employer. We're committed to creating a culture of inclusion, respect, and accountability, where everyone can thrive at work and beyond.
Contact us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.
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